Troubleshooting and Security Questions

Troubleshooting tips, security information, and answers to your most technical questions

25 articles in this collection
Written by Jordan Burrows, Natacha Premont, Fanny Laveau and 3 others

General Unito troubleshooting

Why Can’t I Pick a Plan at the End of My Trial?

Time to pick a Unito plan! If you're getting a "Sorry, you can't pick this plan" error, here's what you can do.

Written by Sigrid Carrot
Updated over a week ago

How To Reconnect a Tool

Whether an authorization token has expired or you're running into other issues, sometimes you need to quickly reconnect it to Unito.

Written by Natacha Premont
Updated over a week ago

Why Can’t I Find My Block of Work?

Not finding the block of work you want to sync? Here are a few reasons why that might be.

Written by Alix Egoroff
Updated over a week ago

How to Fix Common Unito Issues

Have your run into an issue using Unito? Here we list the most common issues our users face and provide solutions for fixing them.

Written by Jordan Burrows
Updated over a week ago

Common Error Messages and How to Fix What is Causing Them

Any error you run into while using Unito has a fix, or a workaround. Here are the most common bugs Unito users face, with solutions.

Written by Jordan Burrows
Updated over a week ago

Troubleshooting an Unreachable Domain Error

What to do if you receive an error code stating that the URL you provided is unreachable.

Written by Jordan Burrows
Updated over a week ago

Troubleshooting Shared Connector Errors

If you encounter an error message that states "you cannot log in with a shared connector," here's what to do.

Written by Jordan Burrows
Updated over a week ago

Why Are Tasks/Issues Always Assigned to the Sync Bot Account when syncing Wrike?

Are tasks that sync across two tools always being assigned to a Bot user? Here's how to fix it.

Written by Jordan Burrows
Updated over a week ago

Why Aren't my Closed Tasks/Issues Syncing?

Unito doesn't sync closed tasks or issues by default. But there are some steps you can take to make that happen.

Written by Jordan Burrows
Updated over a week ago

How To Enable Third-Party Cookies for Unito Access

In order to access Unito from other tools, your browser needs to allow third-party cookies.

Written by Jordan Burrows
Updated over a week ago

Tool-Specific troubleshooting

How Trello's Authenticated Attachments Could Affect Your Workflow

Trello has changed from unauthenticated attachments to authenticated attachments. Find out how this can affect your Unito workflows.

Written by Natacha Premont
Updated over a week ago

How To Use Rules To Undo Mistakes in Trello

When your workflow is not properly set up, you might end up with the wrong cards on the wrong boards. Learn how to undo that mistake.

Written by Fanny Laveau
Updated over a week ago

What Happens When You Join a Workspace With an Expired Trial

If someone at your company already tried Unito and you join their workspace, you might have to follow a few extra steps to get started.

Written by Elaiza Datar
Updated over a week ago

GitHub Troubleshooting

Here are the most common issues Unito users face with GitHub and how to fix them.

Written by Jordan Burrows
Updated over a week ago

Should I Connect GitLab or GitLab.com to My Workspace?

When trying to connect GitLab to your Unito account, you'll find two entries: GitLab and GitLab.com. Here's which one you should use.

Written by Natacha Premont
Updated over a week ago

Troubleshooting a URL Mismatch Error When Connecting Jira

If you're trying to connect an on-premise Jira serve to Unito and encounter this error, here's what to do.

Written by Jordan Burrows
Updated over a week ago

Troubleshooting Your On-Premise Jira, GitHub, or GitLab Server

If you're getting errors when trying to connect Unito to your on-premise server, here's a look at potential causes.

Written by Natacha Premont
Updated over a week ago

Troubleshooting the Error "The Jira Instance Does Not Allow Unassigned Issues"

Learn more about the cause of this error and how to solve it.

Written by Jordan Burrows
Updated over a week ago

Why is my Issue not Deleted in GitHub When I Delete it in a Synced App?

GitHub does not allow issue deletion. Here's what to do instead.

Written by Jordan Burrows
Updated over a week ago

Security information

How Secure is Unito?

Learn all of the steps that Unito takes to ensure that your data and connections are protected.

Written by Jordan Burrows
Updated over a week ago

GDPR and Unito

Learn how Unito complies with GDPR rules and regulations and how that affects our users.

Written by Jordan Burrows
Updated over a week ago

What are the HTTPS and Port Requirements?

Unito takes your security seriously. That's why we have requirements in place for HTTPS, custom ports, and SSL/TSL certificates.

Written by Jordan Burrows
Updated over a week ago

What IP Addresses Does Unito Use?

Unito always accesses the APIs of other applications from a specific IP address.

Written by Jordan Burrows
Updated over a week ago

How to Enable SSL/TLS Client Certificates

Unito is able to sign HTTPS requests to APIs with SSL/TSL client certificates. Here's how to make it happen.

Written by Jordan Burrows
Updated over a week ago

What is Unito's Content Deletion Policy?

No matter what type of content is deleted on one integrated tool, Unito will not delete it on any other integrated tool.

Written by Jordan Burrows
Updated over a week ago