Troubleshooting and Security Questions

Troubleshooting tips, security information, and answers to your most technical questions

Jordan Burrows avatar Natacha Premont avatar Fanny Laveau avatar +2
23 articles in this collection
Written by Jordan Burrows, Natacha Premont, Fanny Laveau and 2 others
General Unito troubleshooting

Why Can’t I Find My Block of Work?

Not finding the block of work you want to sync? Here are a few reasons why that might be.
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

How to Fix Common Unito Issues

Have your run into an issue using Unito? Here we list the most common issues our users face and provide solutions for fixing them.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Common Error Messages and How to Fix What is Causing Them

Any error you run into while using Unito has a fix, or a workaround. Here are the most common bugs Unito users face, with solutions.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Troubleshooting an Unreachable Domain Error

What to do if you receive an error code stating that the URL you provided is unreachable.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Troubleshooting Shared Connector Errors

If you encounter an error message that states "you cannot log in with a shared connector," here's what to do.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Why Are Tasks/Issues Always Assigned to the Sync Bot Account when syncing Wrike?

Are tasks that sync across two tools always being assigned to a Bot user? Here's how to fix it.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Why Aren't my Closed Tasks/Issues Syncing?

Unito doesn't sync closed tasks or issues by default. But there are some steps you can take to make that happen.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

How To Enable Third-Party Cookies for Unito Access

In order to access Unito from other tools, your browser needs to allow third-party cookies.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago
Tool-Specific troubleshooting

How Trello's Authenticated Attachments Could Affect Your Workflow

Trello has changed from unauthenticated attachments to authenticated attachments. Find out how this can affect your Unito workflows.
Natacha Premont avatar
Written by Natacha Premont
Updated over a week ago

How To Use Rules To Undo Mistakes in Trello

When your workflow is not properly set up, you might end up with the wrong cards on the wrong boards. Learn how to undo that mistake.
Fanny Laveau avatar
Written by Fanny Laveau
Updated over a week ago

What Happens When You Join a Workspace With an Expired Trial

If someone at your company already tried Unito and you join their workspace, you might have to follow a few extra steps to get started.
Elaiza Datar avatar
Written by Elaiza Datar
Updated this week

GitHub Troubleshooting

Here are the most common issues Unito users face with GitHub and how to fix them.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Should I Connect GitLab or GitLab.com to My Workspace?

When trying to connect GitLab to your Unito account, you'll find two entries: GitLab and GitLab.com. Here's which one you should use.
Natacha Premont avatar
Written by Natacha Premont
Updated over a week ago

Troubleshooting a URL Mismatch Error When Connecting Jira

If you're trying to connect an on-premise Jira serve to Unito and encounter this error, here's what to do.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Troubleshooting Your On-Premise Jira or GitHub Server

If you're getting errors when trying to connect Unito to your on-premise server, here's a look at potential causes.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Troubleshooting the Error "The Jira Instance Does Not Allow Unassigned Issues"

Learn more about the cause of this error and how to solve it.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Why is my Issue not Deleted in GitHub When I Delete it in a Synced App?

GitHub does not allow issue deletion. Here's what to do instead.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago