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      Are Custom Fields Supported in Unito?

      This guide will help you understand how Unito handles custom fields (AKA user-defined fields) and get you syncing them in no time.

      In this article:

      Custom fields (sometimes called "user-defined fields" or "field types") are additional fields you can create within a tool to track specific information important to your team. They can take various forms, including text fields, dropdown menus, dates, or even complex data types. Custom fields are a powerful way to tailor your tools to your unique workflows since you can personalize your work to match your exact needs.

      Custom field support

      Unito supports syncing custom fields and field types across our 50+ connectors where applicable. This means you can map custom fields between tools, filter data using custom field values in your rules (for most connectors), and include them in automated actions.

       

      Important Considerations:

      • Plan Requirements: Not all Unito plans support custom field syncing. Check Unito's pricing page. to see if your plan includes this feature.
      • Tool Limitations: Some tools may have limitations on the types or number of custom fields they allow. Be sure to consult the tool's documentation for details.
      • Compatibility: Not all custom fields can be mapped directly to each other. Unito will guide you towards compatible field types, but some manual adjustments or workarounds might be necessary.

      Custom Field Types

      Custom fields are mappable by type (i.e. Texts<>Texts, Number<>Number, Date<>Date..etc.). However most fields can be mapped to Text fields except for some limitations (Company, Contacts, Organization..etc.) 

      Text

      Number

      Dropdown

      Date
      • Labels    
      • Priority    
      • Status
      • Start Date 
      • Due Date
      • Duration                                                
      • Remaining Duration
      • Time Spent   
      • Sprint
      • Sprint StartDate
      • Sprint End Date    
      • Milestone
      • Epic
      • Task Type
      • Affected Versions
      • Fix Versions
      • Components
      • URL
      • Friendly ID
      • Container Name
      • Companies
      • Contacts
      • Deals 
      • Duration
      • Remaining Duration
      • Time Spent
      • Priority
      • Task Type
      • Components
      • Status
      • Affected Versions
      • Fix Versions
      • Column
      • Labels
      • Start Date
      • Due Date
      • Sprint Start Date
      • Sprint End Date

      How to sync custom fields with Unito

      1. Create Your Flow: Start by setting up a new Unito flow or editing an existing one.
      2. Navigate to Field Mappings: Go to the "Field Mappings" section of your flow.
      3. Add Custom Field Mapping: Click "+ Add mapping" and select your custom field from the dropdown list for the relevant tool.
      4. Map to Compatible Field: Choose a corresponding field in the other tool. Unito will suggest compatible field types, but you can also manually select a field if needed.
      5. Configure Sync Direction (Optional): If desired, adjust the sync direction for the custom field mapping (one-way or two-way).
      6. Save and Launch: Save your flow, and Unito will start syncing your custom field data!

      Here's an example of a field mapping table between ServiceNow and Jira with a custom field:

      ServiceNow Jira fields-1The Reporter field in Jira has a blue question mark icon next to it, indicating it is a custom field. Since all fields in ServiceNow are custom fields, none of them have the same blue icon.

      Here's another example between two Trello boards:

      Trello Trello Fields

      In the above example, several custom fields are repeated in each board and are in sync with each other.

      Note that for some tools — like Trello — there are a few extra steps needed to enable custom fields in the tool itself before you can sync them with Unito.