If someone at your company already tried Unito and you join their workspace, you might have to follow a few extra steps to get started.
Table of contents:
Joining a workspace with an expired trial
You might see this screen when you started your trial.
![](https://2694792.fs1.hubspotusercontent-na1.net/hubfs/2694792/Knowledge%20Base%20Import/unito.intercom-attachments-7.comio423508856bf268f5e6d23f974f5e179e6ygVlsXR3oTo-LGC6ZOKW-BpECrCEDz9MHY4FhHROgIENV1W-obqsjutFuouyWzqgpLjHTiCaGZPW5.png)
If you choose Add to an existing Unito workspace, you might end up joining a workspace with an expired trial. This is more likely at large companies; someone in a completely separate department might have tried Unito in the past without you ever knowing.
Usually, when this happens, you’ll see the following screen.
![](https://2694792.fs1.hubspotusercontent-na1.net/hubfs/2694792/Knowledge%20Base%20Import/downloads.intercomcdn.comio4240009137b1c39f3c8c06fa82b7ec3b6free+trial+unlocked.png)
From there, all you need to do is click Start syncing to go to Unito and build your first flow. In rare cases, you might instead get this screen.
![](https://2694792.fs1.hubspotusercontent-na1.net/hubfs/2694792/Knowledge%20Base%20Import/unito.intercom-attachments-7.comio423508860e0c1de898c2fa6503d75b765xPl_u8myv1dHJa4vVGa3envqvpU2qXeSKkl-dZ-x9pSGrAHaIL9EFC8EVCYaYqlVdS1aYUntGyj3_.png)
This can happen when a paid Unito subscription expired recently, when another user’s free trial just ended, or in a few other rare situations. If this happens, you won’t be able to automatically start a new trial. Just reach out to us so we can help you sort it out.
How to reactivate existing flows
When you join an old workspace with a fresh trial, the flow list will likely have a few entries already.
![](https://2694792.fs1.hubspotusercontent-na1.net/hubfs/2694792/Knowledge%20Base%20Import/downloads.intercomcdn.comio42350797026c5fee92d81d31d7bee0919unito+flow+list.png)
That’s because any flows created in an old trial will be automatically “merged” with the new trial. All these flows will be inactive — hence the grey toggle. If you need to turn them back on, just click on the toggle. It will go to blue, turning on auto-sync, and the flow will start syncing changes.
If you want to start from scratch, just hit +Create flow and start building a new flow.
Note: You won’t be able to turn on auto-sync if you don’t have access to the block of work in a flow (e.g. a Trello board or Google Sheet). You can delete the flow and start over, though.
How to find a flow’s original creator
Whether you need to ask them questions or get their permission to turn on an old flow, you can find a flow’s original creator by clicking on the flow. Then, look just under the flow’s name, and you’ll see a Created by entry, with the name of the flow’s creator.
![](https://2694792.fs1.hubspotusercontent-na1.net/hubfs/2694792/Knowledge%20Base%20Import/downloads.intercomcdn.comio4235081904767824edc80236d2b3067b8Screen+Shot+2021-11-18+at+16.39.43.png)
If you don’t recognize the name, click on the More Options dropdown in the top-right, then click on Members & active users.
![](https://2694792.fs1.hubspotusercontent-na1.net/hubfs/2694792/Knowledge%20Base%20Import/downloads.intercomcdn.comio423508578c12e6a6991489548da408edamore+options+dropdown.png)
You’ll see a list of all users in your workspace. Find the name of the flow creator here, and you’ll see their email address too.
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