How to fix an error message that states "this account is already used by multiple users and can't be used to login."
In this article:
How to fix a shared connector error
This error happens when the account you're trying to log in with is already being used in a different Unito workspace. Typically, that's because it's used to sync data from a tool. You can fix this problem in one of two ways:
- Use an email and password combination to log in to Unito.
- Use a different tool account (e.g., a Trello account, an Asana account) to log in to Unito.
You'll be able to log in with either of these methods, but they won't fix the underlying issue preventing you from logging in with a specific tool account.
How to prevent future shared connector errors
The core issue creating these errors is a tool account being used in multiple Unito workspaces.
For example, if you and a teammate each sign up for Unito, then both of you add the same apps or tool accounts to each of your Unito workspaces, you can run into this error if you try to log in with your tool account.
That's because the connector for your tools are now associated with two different Unito accounts, so Unito doesn't know which workspace you're trying to access.
You'll either need to remove the connector from one of the two Unito Accounts or log in to Unito with your email address and password.
If you're sharing a tool account with someone else, log in to Unito with your email address and password or access Unito from a different tool account that features single sign-on.
How to disconnect a tool from Unito
From the Unito dashboard, select your profile icon, then Integrations.
Click on the profile picture of the connector you cannot log in with, and disconnect it.
You should then see a pop-up that looks like this:
Once one of the tool accounts is disconnected, the other tool account will be able to log-in through single sign-on.
If you want more information about connecting tools, here's a longer article with everything you need to know about connecting and disconnecting tool accounts to Unito.