What to do if you receive an error code stating that the URL you provided is unreachable.
What this article covers:
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What causes the unreachable domain error
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How to fix this error
When signing up, logging in, or adding a connector to Unito with one of the many tools we support, you might receive an error code stating that the URL you provided is unreachable. Here's an example in Jira:
What causes the unreachable domain error?
All this error means is that, using the URL provided above, we were unable to find your Jira instance. This could be for a variety of reasons. Some examples:
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You've made a typo. It happens. Be sure to double check that it's typed out correctly, or copied and pasted in its entirety.
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Your company uses a software that changes URLs. There are several services that do this, so be sure that your company isn't using one.
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Your URL has changed recently. If an outdated URL is being used here, this error will pop up. Be sure you're using the most recent one.
- Are you working with a self-hosted or on-premise installation? If so, you can find our full guide to on-premise installations here.
How to fix this error
It sounds simple, but it's true: putting in the correct URL should fix this problem.
Of course, if you're still having issues connecting with Unito, please contact us.