Any error you run into while using Unito has a fix, or a workaround. Here are the most common bugs Unito users face, with solutions.
Error messages covered in this article:- Login, permission and authorization errors
- Flow creation errors
- unable_to_verify_leaf_signature
- My Unito account has been suspended
- You can't remove this connector because...
- This field is limited
Login, permission and authorization errors
The account ID you entered is incorrect
This error message may occur during the single sign-on (SSO) login process. It usually means that the unique identifier (Account ID) provided does not match our records for your organization.
To resolve this issue, please consider the following steps:
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Verify Account ID: Double-check the Account ID you've entered for accuracy. It's easy to mistype or misspell these identifiers. If possible, copy and paste the ID directly from a secure source to avoid errors.
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Contact Workspace Administrator: If you're uncertain about your organization's Account ID or continue to experience issues, please reach out to your workspace administrator. They can provide you with the correct Account ID or assist you in troubleshooting any discrepancies.
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Interest in SSO: If you aren't currently using SSO for Unito, but are interested in exploring this feature for enhanced security and convenience, we encourage you to get in touch with our sales team.
Invalid authentication credentials
This error message is often a notification that one or more of your connectors (tools) is disconnected. Try reauthorizing your tool with Unito, and ensure you have the correct permissions.
It appears that you do not have the necessary permissions to perform the requested action. We were denied access to the tool.
Check the required permissions for your tool.
Flow creation errors
Your integration could not be contacted or has returned an error. please try again later.
This message typically indicates that Unito cannot connect to the app or tool you're trying to integrate with. This issue often arises when the external application is slow to respond, which can prevent Unito from establishing a successful connection.
This could be caused by high server load, temporary outages, or network connectivity issues on their end.
To resolve this issue, we recommend you wait a moment and try again: Sometimes, the issue is temporary and can be resolved by simply waiting a few moments before trying again. This can often give the external application's servers time to recover from high load or resolve any temporary glitches.
If the issue persists, please reach out to our support team.
Error in a connector
Sometimes this error message is just a small glitch in the system that a page refresh could fix, so try that first. Often though, it means that there's a problem with one of your tools that you're connecting with. If it doesn't resolve itself, please contact us!
These projects are already synced together by Unito
This message appears when attempting to create an exact duplicate of a flow that you've already made. This is not possible, and in general, everything should be handled in just one flow without making copies. That this can happen if you're trying to create a flow for a Trello board that already has a Mirror in it. Since Mirrors are a type of flow, you can't have a Mirror and a standard flow in the same Trello board.
You don't have access to this flow
This message may occur when trying to duplicate a flow that you haven't created. Only a flow's original creator can duplicate it. If you're unsure who created a flow, just click the upright ellipses for that flow, then click Edit.
The next screen will show you who created the flow, right under the flow's name.
The best way to avoid this error is to create a service account (or bot user) for your workspace that has access to all connectors.
Your integration could not be contacted or has returned an error
Unito will retry your request automatically. You may want to check that your flow has no errors and your tools are authorized properly. Sometimes downtime from the tool providers can also cause this error, in which case it will resolve itself eventually.
unable_to_verify_leaf_signature
This error happens when there's a problem with your SSL Certificate. The exact cause will vary depending on your specific situation; you should notify your network administrators. They'll be able to help you troubleshoot this error. Alternatively, you can consult our HTTPS and Port requirements.
My Unito account has been suspended
The Unito workspace you're trying to work from has an expired trial. If you're part of multiple workspaces, you can click through this error, then use the top-right dropdown to select the right workspace.
You can't remove this connector because...
You're logged into Unito with it
If for whatever reason you're attempting to clear all your connectors, this is the error message you'll get on your last one.
Unito logins are done through tools, so clearing out all your connectors would functionally log you out, which wouldn't make any sense, so we've added a way to stop that with this error message.
It's working as intended, but if you're having issues with your account or connectors, you can always contact us.
It's in use
Similar error code to the one above. If one of your flows is currently using a connector to make changes, you will be unable to remove it. You can fix this by editing your flow and changing the connector on the 'Choose projects' page of your flows. If you only have 1 connector for that tool, you can add a new one in the Connectors tab.
This field is limited
This typically happens because of a limitation on how many fields of a certain type can be mapped in the same flow.
For example, some tools might have multiple status-type fields, like Issue Status and Sprint. Only two instances of this field type can be mapped in a single flow, so if you mapped Issue Status to two fields in another tool, you couldn’t also map the Sprint field in the same flow. This would give you the “This field is limited” error.
Our team can remove this limit for you, but your flow must be set up carefully to prevent any potential issues. Contact us if you need this limit turned off.