Using Unito

Learn about Unito's features, common uses cases, and get answers to frequent questions

Jordan Burrows avatar Hannah Morgan avatar Natacha Premont avatar +3
28 articles in this collection
Written by Jordan Burrows, Hannah Morgan, Natacha Premont and 3 others
Editing your flows

How to Choose Which Fields Sync (and How They're Mapped Between Tools)

While defaults will help get you started, your workflow is unique! Here's how to select which fields to sync and map fields across tools.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Sync Labels and Tags

Labels and tags are essential elements of your blocks of work. Here's how to sync them.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Sync File Attachments

Unito supports file attachments. Learn how they're synced between tools and how to set up attachment support.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Sync User @Mentions and get Notifications From the Right Tool

Want to be notified if a teammate in another tool mentions you? Unito can make that happen. Here's how to implement it.
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

How to Sync Priority and Importance

When syncing projects, you have the ability to customize how priority and importance are mapped. Here's how.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Sync Closed Work Items

Unito syncs open items by default, but closed items require an extra step. Here's how to make it happen.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Sync Issue/Ticket Number to Task Title

Issue numbers can be synced across tools with a little customization. Here's how to do it.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Edit Flow Direction

Unito is known for two-way syncing, but users have full control over flow direction and can use it to create one-way flows. Here's how.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Syncing Subtasks With Unito

Unito syncs one level of subtasks, but support depends on the integration you're using. Learn more.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago
FAQ

What Will Happen if I Re-Create a Pre-Existing Flow in the Workflow Designer?

With crowded workspaces, it's easy to lose track of the blocks of work you've already connected. So what happens if you connect them again?
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

What Happens When I Delete and Re-Create a Flow?

Sometimes, you need to start over to get your flow working just right. Here's what will happen to your work items when you do this.
M
Written by Mathias Saint-Jean
Updated over a week ago

How Fast Does Unito Sync?

How fast Unito implements changes across your workflow depends on your plan type, your synced tools, and more.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

Are Custom Fields Supported?

Unito supports custom field syncing, depending on the plan you select.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

What's the Difference Between Unito's Standalone and Embedded Platforms?

You can access Unito through our website or through your work management tool. But there are some differences between the two methods.
M
Written by Mathias Saint-Jean
Updated over a week ago

How to Create a Bot User in Unito

Setting up a bot user in Unito helps avoid confusion when syncing work items and blocks. Discover how to create your own bot user.
Natacha Premont avatar
Written by Natacha Premont
Updated over a week ago

Why Is My Name on All Comments?

When Unito syncs your projects and tasks, it uses the account of a single user to reflect each update or change.
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

How Do You Change the Tool Account Used To Sync?

All Unito workflows always use a specific tool account to perform operations. Here's how to change them.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

What is JSON?

If you clicked the More options tab when creating your flow, you might have come across this term. Not sure what it is? Here's your answer.
Natacha Premont avatar
Written by Natacha Premont
Updated over a week ago

How to Connect Unito to Your On-Premise Jira, GitLab, or GitHub Server

If your server is locked down and inaccessible from the Internet, there are three ways you can connect to Unito.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Are On-Premise Jira and GitHub Installations Supported?

The answer is yes! Unito does support on-premise installations.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

A Master List of Unito Product Updates

Want to stay up-to-date on Unito's latest updates? Here's a master list of every update from June 2019 to today.
Fanny Laveau avatar
Written by Fanny Laveau
Updated over a week ago