Using Unito

Learn about Unito's features, common uses cases, and get answers to frequent questions

Jordan Burrows avatar Hannah Morgan avatar Jeremie Ponak avatar +6
41 articles in this collection
Written by Jordan Burrows, Hannah Morgan, Jeremie Ponak and 6 others
Editing your flows

How to Sync Labels and Tags

Labels and tags are essential elements of your blocks of work. Here's how to sync them.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Sync Flow Changes Across All Historical Work Items

When you make changes to a Unito flow, we'll only apply them to new or updated work items. Here's what that means.
Fanny Laveau avatar
Written by Fanny Laveau
Updated over a week ago

The Differences Between Creating and Editing a Flow

There are a few things you can do when editing a flow that you can't do when you're first creating it. Here's a breakdown.
Serah Ladhani avatar
Written by Serah Ladhani
Updated over a week ago

How to Sync File Attachments

Unito supports file attachments. Learn how they're synced between tools and how to set up attachment support.
Serah Ladhani avatar
Written by Serah Ladhani
Updated over a week ago

How to Map Fields

Unito automatically maps similar fields across tools, but you can also customize field mappings to your use case. Here's how it's done.
Natacha Premont avatar
Written by Natacha Premont
Updated over a week ago

How to Sync User @Mentions and get Notifications From the Right Tool

Want to be notified if a teammate in another tool mentions you? Unito can make that happen. Here's how to implement it.
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

How to Map Statuses and Sections

By mapping statuses and sections, you can change Unito's behavior when you close work items, move items between sections, and more.
Serah Ladhani avatar
Written by Serah Ladhani
Updated over a week ago

How To Set Up Rules

Rules let you control what information gets synced from one tool to the other. Here's how you can set them up.
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

How to Sync Priority and Importance

When syncing projects, you have the ability to customize how priority and importance are mapped. Here's how.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Sync Closed Work Items

Unito syncs open items by default, but closed items require an extra step. Here's how to make it happen.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Sync Issue/Ticket Numbers to Task Titles

Issue numbers aren't synced by default, but you can make it happen in just a few clicks.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

Syncing Subtasks With Unito

Unito syncs one level of subtasks, but support depends on the integration you're using. Learn more.
Fanny Laveau avatar
Written by Fanny Laveau
Updated over a week ago
Unito features

What Is the Activity Log?

When you open the edit panel for a flow, you’ll see a log of individual actions for that flow. Here’s what this means.
Mariah Moore avatar
Written by Mariah Moore
Updated over a week ago

What Are the Default Rules Created by Unito?

Unito automatically creates a few rules when you build a new flow, such as the creation date rule. Here's a breakdown of them all.
Mariah Moore avatar
Written by Mariah Moore
Updated over a week ago

What Is Multi-Mapping?

When you map a field with another, you tell Unito where your data should end up. But some fields are multi-mappable. Here's what that means.
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

How to Filter Work Items by Associated Object

Filtering rules let you pick which work items sync between tools. For some integrations, you can get even more out of your rules.
Serah Ladhani avatar
Written by Serah Ladhani
Updated over a week ago

Get More Visibility on Your Flows With the Activity Stream

With Unito's activity stream, you can get a clearer picture of what's going on with your flows, change by change. Here's how it works.
Serah Ladhani avatar
Written by Serah Ladhani
Updated over a week ago

How To Pick the Best Block of Work for Your Use Case

One of the first things you need to do when creating a flow is picking your block of work. Here's how to pick the right one.
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

How to Duplicate Flows with Unito

Save time on flow creation with our duplication feature. Use it to easily create new flows with preset rules and field mappings.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Build Rules With Issue Type

For integrations like Jira and GitHub, Unito is able to use issue type in rules. Here's how to set it up.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Filter Trello Cards by Custom Field

Unito users with a Trello integration can build completely customized workflows by filtering cards according to custom fields. Here's how.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

How to Keep Your Syncs Healthy with Sync Status

With the sync status feature, you can check the health of your syncs and get pointers on fixing common errors.
Natacha Premont avatar
Written by Natacha Premont
Updated over a week ago

How to Add Tags to Incoming Tasks

Want to know what tasks came from an external tool, and which came from your own tool? With Unito, you can add tags on all incoming tasks.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

A Guide To Advanced Manual Options

Unito's default features cover most use cases with just a bit of tweaking. That said, here are popular advanced options.
Serah Ladhani avatar
Written by Serah Ladhani
Updated over a week ago
FAQ

What is a draft flow?

When you work on a new flow, it will be automatically saved as a draft, even if you exit the process. Here’s more on that.
Natacha Premont avatar
Written by Natacha Premont
Updated over a week ago

How Does Moving Work Items Work With Unito?

Tasks often move from project to project within a tool. However, that movement might affect your Unito flow.
Jeremie Ponak avatar
Written by Jeremie Ponak
Updated over a week ago

What Will Happen if I Re-Create a Pre-Existing Flow in the Workflow Designer?

With crowded workspaces, it's easy to lose track of the blocks of work you've already connected. So what happens if you connect them again?
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

What Are Rate Limits?

Rate limits control the number of requests a network receives. Here's how this can affect your Unito workflows.
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

Why aren't my work items syncing?

You've saved and launched your flow, you're ready to go...and nothing happens. Here's why that might be the case
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

What Happens When I Delete and Re-Create a Flow?

Sometimes, you need to start over to get your flow working just right. Here's what will happen to your work items when you do this.
M
Written by Mathias Saint-Jean
Updated over a week ago

How Fast Does Unito Sync?

How fast Unito implements changes across your workflow depends on your plan type, your synced tools, and more.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

Are Custom Fields Supported?

Unito supports custom field syncing, depending on the plan you select.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

What's the Difference Between Unito's Standalone and Embedded Platforms?

You can access Unito through our website or through your work management tool. But there are some differences between the two methods.
Serah Ladhani avatar
Written by Serah Ladhani
Updated over a week ago

How to Create a Bot User in Unito

Setting up a bot user in Unito helps avoid confusion when syncing work items and blocks. Discover how to create your own bot user.
Natacha Premont avatar
Written by Natacha Premont
Updated over a week ago

Why Is My Name on All Comments?

When Unito syncs your projects and tasks, it uses the account of a single user to reflect each update or change.
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago

How Do You Change the Tool Account Used To Sync?

All Unito workflows always use a specific tool account to perform operations. Here's how to change them.
Hannah Morgan avatar
Written by Hannah Morgan
Updated over a week ago

What is JSON?

If you clicked the More options tab when creating your flow, you might have come across this term. Not sure what it is? Here's your answer.
Natacha Premont avatar
Written by Natacha Premont
Updated over a week ago

How to Connect Unito to Your On-Premise Jira, GitLab, or GitHub Server

If your server is locked down and inaccessible from the Internet, there are three ways you can connect to Unito.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

Are On-Premise Jira and GitHub Installations Supported?

The answer is yes! Unito does support on-premise installations.
Jordan Burrows avatar
Written by Jordan Burrows
Updated over a week ago

A Master List of Unito Product Updates

Want to stay up-to-date on Unito's latest updates? Here's a master list of every update from June 2019 to today.
Fanny Laveau avatar
Written by Fanny Laveau
Updated over a week ago

How to boost flow performance with earliestModifiedSince

Updates can pile up and degrade flow speed. earliestModifiedSince is an advanced feature you can quickly implement for better performance.
Alix Egoroff avatar
Written by Alix Egoroff
Updated over a week ago