What this article covers: 

  • What is Unito?
  • What does Unito do?
  • How do I access Unito?
  • How do I navigate the Unito interface?
  • How do I get help from a human?

What is Unito?

Unito is software that syncs your favorite work management tools, letting your teams collaborate seamlessly regardless of the tools they use.

After the initial setup, Unito is totally invisible in your day-to-day work. You and your teams can keep working on the tools you like most and we make sure everything is synced automatically between them.

What does Unito do?

Unito uses Syncs to pair up projects (or repositories) between your favorite tools. Once a Sync is created, Unito will automatically take the changes you make in one tool and apply them to the other.

For example, say you create a sync between a Trello board and an Asana project. Your Trello cards will appear in Asana as tasks (and vice-versa). If you comment on the Trello card, the comment will show up in the Asana task.

Here are some other things that Unito can sync between tools:

  • Closing tasks/issues
  • Updating the title or description
  • Changing assignees
  • Adding tags or labels
  • Attaching files
  • Making appropriate comments
     (actually we'll sync the inappropriate ones too, so be careful...)

Depending on the work management tools it will also sync :

  • Status and workflows
  • Priorities and importance
  • Custom fields
  • Sub-tasks

It only takes a couple of minutes to set up a Sync. You first add a connector for each of your tools, then choose the projects you want to sync. That's it! Everything will then run in the background automatically.

Beyond the Sync, Unito offers a bunch of additional settings that let you customize it to your specific workflow:

  • Add filters to include or exclude tasks/issues.
  • Synchronize in only one direction.
  • Prefix tasks with GitHub/Jira issue numbers.
  • Synchronize pull-requests.
  • Synchronize Epics and Sprints.

How do I access Unito?

Accessing Unito is pretty straightforward; for new setups, choose your tools directly from https://unito.io and we'll walk you through the 2-minute process.  

After that, you can access the app directly at https://app.unito.io.

Trying to connect Wrike?

Thanks to our partnership with Wrike, Unito is embedded directly in your Wrike workspace.

To access Unito, click on your name in the top-right corner of your Wrike workspace. Select Apps & Integration and configure the Jira Sync integration.

Read the complete setup guide

How do I navigate the Unito interface?

The Dashboard has a list of all the Syncs you created. From this list, you can:

  • Click on the text of each sync to edit them.
  • Manually trigger a synchronization.
  • Toggle manual syncing on/off.
  • Click the three dots to the right of a sync to edit or delete it. 

But that's not all you can do on the dashboard! The Add Syncs button allows you to set up new synchronizations between your projects.

The Connectors tab houses the connectors from the tools you use. Here you can add or remove them.

Clicking on your avatar in the top-right corner of the page lets you access the Billing, Workspace, and Pricing pages.

Finally, the support chat that lets you talk with us anytime. We'll make sure to answer you as soon as possible!

How do I get help from a human?

Not a Unito user already?

Just send us an email at [email protected] You'll get an answer in the next 24h, we promise!

Already using Unito?

Just use the chat in the bottom-right corner of the Unito App (and yes, you can send us emojis):

Unito works pretty much automatically, but behind the rows of monkeys are real humans. We're called Jordan, Hannah, Abigail, Ryan, April, Jeremie, Marissa, Nilovna, Louis, just to name a few.

If you need anything, just reach out to us. We'll get back to you right away, and get those monkeys back in line!

What's next?

Learn how to set up your first sync.
Learn how to sync Trello boards.
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