Managing your Unito Account

This article will show you a few handy links and help you manage settings or make changes to your account.

What does this article cover?

Getting Started with Unito

If you're just beginning to learn your way around Unito, we have a set of onboarding videos that cover a range of introductory topics you may find useful:

 

You can also find articles to help you Get Started with Unito in our Help Center.

Need help with specific tools? You can find step-by-step guides here or documentation for various integrations here

How to reset your Unito password

Resetting your password for Unito is fairly straightforward. Here's how to do it: 

Unito Reset Password

Type in the email address associated with your Unito account and hit Reset password:


Forgot your password?

You'll then receive an email from us with instructions to reset your password. Simply follow those instructions and you'll be all set!

How to review your plan's features

If you're ever want to see the exact features of your current Unito plan, we got you covered!

  • Head into your Unito Dashboard.

  • Click the avatar in the top right-hand corner of the homepage, and select Pricing from the drop-down list.

  • The first box displays the features of your plan. Your plan name and flow speed are displayed here, as well as your amount of active users and items in sync.

    What are items in sync?

How to change your billing email address

If you would like to receive invoices from a different email address, you can also change it on this page. Just visit the pricing section as per the steps, then scroll to the bottom of the page. In the text field: 'Billing Email', you will find your current billing address. To change it, just type in a different email address and press the purple 'update' button.

How to choose your plan during a free trial

At any point during your trial, you can select which plan you want to sign up for by opening the More options menu in the top right corner of your screen and clicking on Pricing.

You'll then see a list of our plans and their features.

If you're not sure which plan best suits your needs, please reach out to us! We'll be happy to help.

How to cancel your Unito account

If you want to unsubscribe from your Unito plan, here's how to do it:

  • Head into your Unito Dashboard.

  • Select your avatar in the top right hand corner of the homepage, and then 'Usage & Billing' from the drop down list.

  • Click on the Overview tab and scroll down until you see a prompt asking if you want to cancel your account. Click the link, follow the on-screen instructions and that's it! Easy as pie.

  • You can also pause your subscription instead of cancelling it. When you click "Cancel subscription," a pop-up will ask if you want to pause it instead. We understand that you might have downtimes when you don't need certain workflows, so we understand the appeal of this feature!

Before you cancel it would be great if you could contact us and give us feedback about your experience with Unito. If the service isn't working the way you expected, let us know why and we'll gladly work on improving it for the future.

If you've encountered a bug or error, and can't find your answer in the Help center, contact us and our live support team will reach out to do their best to get you back up and running. We'd love to chat and see if there's something we can do to help you out.

Additional Resources

Got a particular question in mind? Check the FAQ section of the Help Center.

Need to add more people to workspace? Want to manage your items in sync?

You can also find a list of common security questions and troubleshooting articles here.

We also have a series of video FAQs and how-to's that you might find useful:

 

Need anything else? Get in touch with our live support staff. We're ready and eager to help you get the most out of your Unito plan.