How to Sync Statuses Between Tools with Unito (Priority, Importance, Urgency, etc.)

Here's how to sync the statuses of your tasks, tickets, issues and other work items – regardless of what terminology your tools use.

What this article covers:

• Limitations of priority/importance syncing

• How to sync priority or importance

Understanding Status Syncing

The Priority/Importance customization depends on the tool you want to sync. Some tools allow very granular customization to best fit your needs (e.g. Wrike and Jira), while other tools may not. In those cases, you'll want to create a custom field with a single-select or pick-list field with status values. 

• Work Item = Flexibility: Whether you call them tasks, tickets, issues or any other type of work item,  Unito can sync their statuses that indicate progress, urgency or any other information you might need from a single-select drop-down list.
• Different Tools, Different Language: Each tool might name statuses differently (e.g., "priority" vs. "urgency"). But Unito helps you bridge that terminology gap quickly and easily.

How to Sync Work Item Statuses

• Edit Your Flow: Open the desired flow within the Unito app.
• Map Fields Tab: Navigate to the "Fields Mapped" tab.
• Status Mapping: Find the section related to priority, importance, urgency, or the relevant status type in your tools. Click the gear icon to expand customization options.
• Map Statuses: Match the relevant fields across your connected tools. Group similar statuses if necessary.

For this example with a Wrike + Jira sync, you can assign the priority fields in Jira that map to their equivalents in Wrike. As you can see, Jira has more priority fields than Wrike, so they can be grouped accordingly (for example: High and Highest in Jira map to High in Wrike).

Related articles

• How to link and map fields
• How to map statuses and sections
• How to sync Labels and Tags
• How to sync State fields in ServiceNow
• How to sync iterations and area paths from Azure DevOps