Zendesk + Wrike Integration

Learn the best use cases for a Zendesk-Wrike integration, what fields are synced between the two tools, and your customization options.

Zendesk and Wrike, when used in combination, allow for various live visualizations of your team's work. A great chance to make everyone you work with organized and happy!

What is synced?

Zendesk   Wrike
Title ←→ Title
Description ←→ Description
Internal Notes ←→ Comments
Priority ←→ Importance
Status ←→ Status
Assignee ←→ Assignee
Tags ←→ Tags
Task Due Date ←→ Due Date
Description Footer Attachments
Link to Ticket Description Footer
Description Footer Link to Task
Ticket Type Description Footer
Submitter Description Footer
Ticket Number Description Footer
Group Name Description Footer
Description Footer Author
Description Footer Custom Field


Note: after the initial sync, the Zendesk ticket description cannot be updated due to its read-only first comment nature. Any changes on the synced task description or fields of the description footer cannot be reflected in Zendesk.

A field you'd like to sync is not listed? Contact us, we may already support it through a manual configuration.

What is not synced?

A feature you'd really like? Contact us, we prioritize based on user requests.

Customization options

Here are all the available options for Zendesk and Wrike:

Sync Zendesk public comments

By default, only internal notes will sync but you do have the option to sync the public replies also. Here's how it works.

Filter by tag or assignee

Unito will sync all tickets and tasks by default but you can customize your workflow by syncing just some of them (complete guide).

Filter by ticket type

You can filter which type of tickets you want to be synced to Wrike (complete guide).

One-way sync

You can choose to sync only from Zendesk to Wrike or Wrike to Zendesk. Here is how it works.

Map your Wrike and Zendesk users

NEW: You can now sync Wrike task authors to Zendesk agents and admins (collaborators). Here is a complete article on how to sync teammates.

Map Zendesk fields to Wrike custom fields

Map fields like ticket type to a custom field in Wrike. Here’s how.

Sync tickets/tasks already closed

Unito will automatically sync open tickets or tasks. But here is how to also sync closed tickets and tasks prior to the sync creation.

Prefix task title with Zendesk ticket number

Unito doesn't sync the ticket number to Wrike by default but you can enable that in your sync settings under the more options tab. Here is how to do it.

Create a custom workflow in Wrike

Create statuses that match your Zendesk statuses. Details on how to map a custom workflow here.