Zendesk + Wrike Integration

Learn the best use cases for a Zendesk-Wrike integration, what fields are synced between the two tools, and your customization options.

In this article:

• Supported fields for Zendesk and Wrike
• Customization options for Zendesk + Wrike integrations

Supported fields for Zendesk and Wrike

Note: After the initial sync, the Zendesk ticket description cannot be updated due to its read-only first comment nature. Any changes on the synced task description or fields of the description footer cannot be reflected in Zendesk.

Customization options for Zendesk + Wrike integrations

• Sync Zendesk public comments: By default, only internal notes will sync but you do have the option to sync Zendesk public replies also.
• Prefix task title with Zendesk ticket number: Unito doesn't sync the ticket number to Wrike by default but you can enable numbers syncing to task titles in your sync settings under the more options tab.
• Syncing custom item types in Wrike: You can sync these with Trello cards using Unito's integration.