Zendesk + Trello Integration

Learn the best use cases for a Zendesk-Trello integration, what fields are synced between the two tools, and your customization options.

Zendesk and Trello, when used in combination, allow for various live visualizations of your team's work. A great chance to make everyone you work with organized and happy!

Here's a demo of our integration between Zendesk and Jira. The steps are virtually identical to Unito's integration between Trello and Zendesk.

What does Unito sync between Zendesk and Trello?

Zendesk   Trello
Title ←→ Title
Description Description
Internal Notes ←→ Comments
Status ←→ List
Assignee ←→ Member
Tags ←→ Labels
Task Due Date ←→ Due Date
Link to Ticket Description Footer
Ticket Type Description Footer
Submitter Description Footer
Ticket Number Description Footer
Priority Description Footer
Group Name Description Footer

Customization options

Here are all the available options for Zendesk and Trello:

Sync Zendesk public comments

By default, only internal notes will sync but you do have the option to sync the public replies also. Here's how it works.

Filter by tag or assignee

Unito will sync all tickets and cards by default but you can customize your workflow by syncing just some of them (complete guide).

Filter by ticket type

You can filter which type of tickets you want to be synced to Trello (complete guide).

One-way sync

You can choose to sync only from Zendesk to Trello or Trello to Zendesk. Here is how it works.

Map your Trello and Zendesk users

Here is a complete article on how to sync teammates.

Map Zendesk fields to Trello custom fields

Map fields like Priority to a custom field in Trello.

Sync tickets/cards already closed/archived

Unito will automatically sync open tickets or cards. But here is how to also sync closed tickets and cards prior to the sync creation.

Prefix card title with Zendesk ticket number

Unito doesn't sync the ticket number to Trello by default but you can enable that in your sync settings under the more options tab. Here is how to do it.