- Help Center
- Trello Power-Up Docs
- Use Cases and Tips
-
Get Started With Unito
-
Using Unito
-
Items in Sync, Account Management, and Billing
-
Troubleshooting and FAQs
-
Data Privacy & Security
-
Integration Documentation
- Airtable
- Azure DevOps
- Basecamp
- Bitbucket
- ClickUp
- Confluence
- Eloqua
- Favro
- GitLab
- Google Ads
- HubSpot
- Intercom
- Jotform
- Mailchimp
- MeisterTask
- Microsoft Excel
- Microsoft Outlook
- Miro
- monday.com
- Notion
- Pipedrive
- PostgreSQL
- ServiceNow
- Slack
- Snowflake
- Stripe
- SurveyMonkey
- Teamwork
- Typeform
- Xero
- Zendesk
- Zoho Projects
- MySQL
-
Atlassian Jira Integration Docs
-
Trello Power-Up Docs
-
2-Way ServiceNow Integration
-
Asana Integration Docs
-
Flows, Features and FAQs
-
Google Integration Docs
-
Salesforce Integration Docs
-
Wrike Integration Docs
-
Azure DevOps Integration Docs
-
Smartsheet Integration Docs
-
GitHub Integration Docs
Zendesk + Trello Integration
Learn the best use cases for a Zendesk-Trello integration, what fields are synced between the two tools, and your customization options.
In this article:
Supported fields for Zendesk and Trello
| Zendesk | Trello | |
| Title | ←→ | Title |
| Description | → | Description |
| Internal Notes | ←→ | Comments |
| Status | ←→ | List |
| Assignee | ←→ | Member |
| Tags | ←→ | Labels |
| Task Due Date | ←→ | Due Date |
| Link to Ticket | → | Description Footer |
| Ticket Type | → | Description Footer |
| Submitter | → | Description Footer |
| Ticket Number | → | Description Footer |
| Priority | → | Description Footer |
| Group Name | → | Description Footer |
Customization options for Zendesk + Trello integrations
- Syncing public comments from Zendesk: By default, only internal notes will sync but you do have the option to sync the public replies also. Here's how it works.
- Prefix card title with Zendesk ticket number: Unito doesn't sync the ticket number to Trello by default but you can enable that in field mappings by clicking the gear next to the relevant mapping. Here is how to do it.