Zendesk + Bitbucket Integration

Learn the best use cases for a Zendesk-Bitbucket integration, what fields are synced between the two tools, and your customization options.

With Unito, you can seamlessly collaborate with your IT and development teams who live in Bitbucket without them ever having to use Zendesk! Here's how these two tools come together with Unito.

Here's a demo of our integration between Zendesk and Jira. The steps are virtually identical to Unito's integration between Bitbucket and Zendesk.


What is synced?

Note: after the initial sync, the Zendesk ticket description cannot be updated due to its read-only first comment nature. Any changes on the synced task description or fields of the description footer cannot be reflected in Zendesk.

A field you'd like to sync is not listed? Contact us, we may already support it through a manual configuration.

What is not synced?

A feature you'd really like? Contact us, we prioritize based on user requests.

Customization options

Here are all the available options for Zendesk and Bitbucket:

Sync Zendesk public comments

By default, only internal notes will sync but you do have the option to sync Zendesk public replies also.

Filter by tag or label

Unito will sync all tickets and issues by default, but you can customize your workflow by syncing just some of them with rules.

Filter by ticket type

You can filter which type of tickets you want to synced to Bitbucket from Zendesk by setting rules based on issue type.

One-way flow with two-way updates

You can choose to sync only from Zendesk to Bitbucket or Bitbucket to Zendesk by changing flow direction.

Link your Bitbucket and Zendesk users

You can now sync Bitbucket users to Zendesk agents and admins (collaborators) by linking assignees.

Default type for new Bitbucket issues

Unito lets you choose which issue type should be created in Bitbucket each time a new ticket is synced from Zendesk.

Sync tickets/issues already closed

Unito will automatically sync open tickets or issues. But here is how to also sync closed tickets and issues prior to the sync creation.

Prefix Zendesk ticket title with Bitbucket issue number

Unito doesn't sync the ticket number from Zendesk to Bitbucket by default but you can enable numbers syncing to task titles in your sync settings under the more options tab.