What Are Active Users? Mapping active users is key to getting the most out of Unito. And if you're on a legacy pricing plan, you might be billed based on them too. Graham Mann
What this article covers:
Unito's Help Center is evolving, which means some screenshots or guides may be a bit outdated. We're working hard to fix that. Thanks for your understanding.
How does Unito define an active user?
An active user is anyone actively involved in a synced item of work over the last 30 days, whether by editing them or tracking their progress.
An active user is anyone who collaborates on blocks of work that are part of your workflows. They can be someone who:
makes changes to synced items.
follows or watches synced items.
Users are only counted once no matter how many projects or tools they work with. For example, if someone is both an issue commenter in Jira and a card member in Trello, they are only counted once by Unito.
Who counts as an active user in each tool?
Users assigned to synced tasks
Users who contribute to synced tasks
NOTE: Unlike most Jira Add-ons, we don't charge you for every Jira seat!
Agents assigned to synced tickets
Agents who respond to synced tickets
Not seeing your tool of choice? That's probably because technical limitations in that tool's API prevent us from counting its active users. In that case, we count active users based on another tool you connect. For example, we can't count active users in Notion. So if you connect Notion to Asana, we would count active users in Asana.
Why does proper user mapping matter?
Properly mapping your users ensures that assignees are synced and tracked accurately across tools.
We've got a whole article about how to map users and assignees.