What Are Active Users?

Mapping active users is key to getting the most out of Unito. And if you're on a legacy pricing plan, you might be billed based on them too.

What this article covers:

How does Unito define an active user?

An active user is anyone actively involved in a synced item of work over the last 30 days, whether by editing them or tracking their progress.

An active user is anyone who collaborates on blocks of work that are part of your workflows. They can be someone who:

  • makes changes to synced items.

  • follows or watches synced items.

Users are only counted once no matter how many projects or tools they work with. For example, if someone is both an issue commenter in Jira and a card member in Trello, they are only counted once by Unito.

Who counts as an active user in each tool?

Asana

  • Task assignees

  • Task authors

  • Task commenters

Azure DevOps

  • Issue assignees

Basecamp

  • ToDo assignees

  • ToDo authors

  • ToDo commenters

Bitbucket

  • Issue assignees

  • Issue authors

  • Issue commenters

ClickUp

  • Task assignees

Github

  • Issue assignees

  • Issue authors

  • Issue commenters

Gitlab

  • Issue assignees

  • Issue authors

  • Issue commenters

HubSpot

  • Users assigned to synced tasks

  • Users who contribute to synced tasks

Jira

  • Issue reporter

  • Issue assignees

  • Issue commenters

  • Issue watchers

NOTE: Unlike most Jira Add-ons, we don't charge you for every Jira seat!

monday.com

  • Comment authors

Trello

  • Card members

  • Card commenters

Wrike

  • Task assignees

  • Task authors

  • Task commenters

  • Task followers

Zendesk

  • Agents assigned to synced tickets

  • Agents who respond to synced tickets

Not seeing your tool of choice? That's probably because technical limitations in that tool's API prevent us from counting its active users. In that case, we count active users based on another tool you connect. For example, we can't count active users in Notion. So if you connect Notion to Asana, we would count active users in Asana.

When are active users detected?

When you first finish building your flow, Unito will automatically detect all active and inactive users related to any synced items. This will give you an initial count of active users.

New active users won't be detected just because they're added to the block of work you're syncing with Unito; they have to actually interact with work items that flow is syncing. Unito checks for new active users every day at 4 am EST. So if you add new users to a synced block of work, Unito will usually have added them to your user count by the next day.

Why does proper user mapping matter?

Properly mapping your users ensures that assignees are synced and tracked accurately across tools.

We've got a whole article about how to map users and assignees.