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      Zendesk + Basecamp Integration

      Learn the best use cases for a Zendesk-Basecamp integration, what fields are synced between the two tools, and your customization options.

      In this article:

      Supported fields for Zendesk and Basecamp

      Note: after the initial sync, the Zendesk ticket description cannot be updated due to its read-only first comment nature. Any changes on the synced task description or fields of the description footer cannot be reflected in Zendesk.

      Customization options for Zendesk + Basecamp integrations

      • Sync Zendesk public comments: By default, only internal notes will sync but you do have the option to sync the public replies also. Here's how it works.
      • Prefix Basecamp todo title with Zendesk ticket number: Unito doesn't sync the ticket number from Zendesk to Basecamp by default but you can enable numbers syncing to task titles in your sync settings under the more options tab.