In this article:
- What Unito syncs from Jira Service Management
- Supported fields for Jira Service Management work items
- Additional features
- Other documentation
This article covers Unito’s new flow builder available for selected Enterprise plans starting December 1, 2025. Contact us if you want these features enabled in your workspace.
For the classic flow builder, see this guide.
What Unito syncs from Jira Service Management
Supported fields for Jira Service Management work items
Unito supports most fields for Jira Service Management work items. Here’s a list of these fields as well as supported sync directions and rules.
Quick definitions:
- One-Way: Changes to this field can be configured to sync in a single direction rather than both.
- Two-Way: Changes to this field will be synced to the tool it’s integrated with, and changes in the other tool will be synced back.
| Jira Service Management work item fields | One-way | Two-way |
| Work item ID | ✔ | |
| Work item key | ✔ | |
| Summary | ✔ | ✔ |
| Description | ✔ | ✔ |
| Assignee | ✔ | ✔ |
| Created at | ✔ | |
| Updated at | ✔ | |
| Start date | ✔ | ✔ |
| Due date | ✔ | ✔ |
| Link to work item | ✔ | |
| Space | ✔ | |
| Work type | ✔ | ✔ |
| Original estimate | ✔ | |
| Remaining estimate | ✔ | |
| Time spent | ✔ | |
| Status | ✔ |
✔ |
| Labels | ✔ |
✔ |
| Priority | ✔ |
✔ |
| Resolution | ✔ |
✔ |
| Security level | ✔ |
✔ |
| Sprint | ✔ |
✔ |
| Components | ✔ |
✔ |
| Fix versions | ✔ |
✔ |
| Affected versions | ✔ |
✔ |
| Parent | ✔ |
✔ |
| Blocking | ✔ |
✔ |
| Blocked by | ✔ |
✔ |
| Environment | ✔ |
✔ |
| Custom fields* | ✔ |
✔ |
*Not all custom fields are currently supported by this integration. Check out this guide for more information.
Additional features
Unito’s Jira Service Management integration also supports the following features:
- Subtasks: Unito supports subtasks for any Jira or Jira Service Management work item type.
- Copied attachments: Unito can copy attachments between Jira Service Management and other tools that support this type of attachment. You can learn more about this here.
- Dependencies: Unito can sync dependencies from Jira Service Management with lookup fields in other tools (e.g., Asana dependencies).
- Hierarchies: Unito can sync multi-level relationships between Jira Service Management work items and subtasks, keeping relationships intact across tools.
- Item matching: Unito can identify and sync existing Jira Service Management work items instead of duplicating them, based on matching criteria.
- Rich text: All rich text type fields are supported by default.
- Multi-project functionality: When you build a Unito flow with Jira Service Management, your flow will sync work items from a single Jira Service Management project by default.
- Item types: When building a Unito flow with Jira Service Management, you can choose between two subtask configurations.
- Work item (Hierarchy) which maintains the hierarchy between work items and subtasks.