Intercom

An Overview of Unito's Intercom Integration

Looking to connect Intercom to your Unito workflows? Here's what you can expect from our integration.

In this article:

What Unito syncs from Intercom

Unito syncs conversations from Intercom teams by linking individual fields from these conversations to items in other tools (e.g., Trello cards, Jira issues, ServiceNow records).

intercom overview

Supported fields for Intercom conversations

Unito supports 14 fields for Intercom. Here’s a list of these fields as well as supported sync directions and rules.

Quick definitions:

  • One-way: Changes in this field can be synced to the tool it’s integrated with, but changes in the other tool can’t be synced back.
  • Two-way: Changes to this field will be synced to the tool it’s integrated with, and changes in the other tool will be synced back.
  • Rules: This field can be used to build rules.
Intercom Field One-Way? Two-Way? Rules?
Assignee  
Attachment**    
Boolean*
Contact    
Decimal number*  
First reply    
Link to conversation    
List*  
Note  
Number*  
State  
Tag**  
Text*  
Title    

*Custom field. Only available with some plans.

**Tags and attachments can only be synced at the message level, instead of the conversation level, so you’ll need to add a tag to an individual message in order to sync it.

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