Limitations of Unito's Intercom Integration

Here's a breakdown of what Unito's Intercom integration can't do yet — and a few other considerations.

Unito's Intercom integration is designed with flexibility in mind to help you get essential data out of your Intercom conversations. You've seen what Unito can do for Intercom users, so this article will cover what it can't do — yet.

What this article covers:

• Unsupported fields
• Other limitations

Unsupported fields

• Comments: This integration only supports notes.

Other limitations

• Syncing all historical data: Due to limitations with Intercom’s API, a Unito flow can only sync the last 500 items from Intercom conversations to your other work tools. Note that these items include messages, attachments, and notes. This limitation doesn’t apply to tags, so Unito can still sync messages with tags beyond the 500-item limit on conversations.

• Conversation creation: Collaborators in other tools won’t be able to create new Intercom conversations from a different tool.

• Mapping Intercom replies to comments: Collaborators in other tools won’t be able to create new Intercom replies by creating a comment in another tool. This is currently on our roadmap.

• Live-sync: Due to limitations in Intercom’s API, we can’t sync changes in real-time. We use webhooks to do this, which aren’t available for this integration.

• Attachments and tags: These can only be synced at the message level, not at the conversation level. That means you'll have to add tags to individual messages if you need them synced.