Unsupported Features: Intercom

Here's a breakdown of what Unito's Intercom integration can't do yet — and a few other considerations.

In this article:

Syncing all historical data: Due to limitations with Intercom’s API, a Unito flow can only sync the last 500 items from Intercom conversations to your other work tools. Note that these items include messages, attachments, and notes. This limitation doesn’t apply to tags, so Unito can still sync messages with tags beyond the 500-item limit on conversations.
Conversation creation: Collaborators in other tools won’t be able to create new Intercom conversations from a different tool.
Mapping Intercom replies to comments: Collaborators in other tools won’t be able to create new Intercom replies by creating a comment in another tool. This is currently on our roadmap.
Live-sync: Due to limitations in Intercom’s API, we can’t sync changes in real-time. We use webhooks to do this, which aren’t available for this integration.
Attachments and tags: These can only be synced at the message level, not at the conversation level. That means you'll have to add tags to individual messages if you need them synced.

Because Intercom conversations are synced from Intercom teams, a conversation has to be assigned to a team in order for Unito to sync it.

This access needs to be turned on in order for Unito to sync data from Intercom.