ServiceNow fields include a display name for your ServiceNow interface, as well as a column name in the database. Unito syncs fields based on their display name.
Context Matters: Different ServiceNow records and modules (Incident, Problem, etc.) have their own sets of fields. Since Unito's primary use case for ServiceNow is ITSM, this article will focus on incidents.
Finding fields in the ServiceNow Dictionary
You can find ServiceNow record fields in the Dictionary, or go to the specific incident table you plan on syncing with Unito.
About the ServiceNow Dictionary
The Dictionary is the central repository defining all fields within your ServiceNow instance. Each entry in the Dictionary includes the following details, among others:
- Column Name: The database-level name.
- Type: (text, dropdown, date, etc.) This helps understand what can be synced with Unito.
- Mandatory: Indicates if the field is required, which can matter in your Unito rules.
- Reference: If the field links to another table (e.g., "Assigned To" references the User table), the Dictionary will show this.
- Default Value: Shows if the field has a pre-populated value.
- Display (True/False): Determines if the field is visible on standard forms within ServiceNow.
Finding fields in a ServiceNow Incidents Table
In our case, we'll be referencing the incidents table since Unito's primary use case for ServiceNow is ITSM.
From the incidents table, you'll see the display names of your fields. If you right-click on the table menu and select Configure > List Layout you can see all possible fields for your records/incidents:
When setting up a Unito flow, you'll set up a table of field mappings to link ServiceNow fields with items in other tools. In the field mapping table, ServiceNow fields are presented by their display names, but under the hood, it's the column name that enables the sync.
Practical Example: "Short Description"
Here's an example of how to find a field in ServiceNow and compare it to an equivalent in Unito. Let's take the short description field.
Start by going to the specific table you plan on connecting to Unito. In our case, we've chosen an incident table.
Here we can see a number of fields that are already being displayed. We can see what additional fields there might be by right-clicking on any field currently visible, then selecting Configure > List Layout.
Now we can review all the possible fields that can be applied to each incident in the table. Consult this list of ServiceNow fields and field types supported by Unito.
The arrows in the middle allow you to transfer fields to the Selected box, which will display them in your table. The up and down arrows on the right-hand side let you adjust the order in which fields appear.
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