Table of contents:

Supported fields

Here are the fields you can currently sync with our Zendesk integration, and whether they can be used in rules or not.

Zendesk Field

Synced?

Rules?

Assignee

Attachments

Comments

Created At

Description

Due Date

Group

Link to Ticket

Priority

Requester

Status

Subject

Submitter

Tags

Ticket Number

Ticket Type

Updated At

Custom fields and other options

Our Zendesk integration supports a number of custom fields and other customization options.

Custom fields

This integration supports the following custom fields: Date, Text, Dropdown, and Checkbox.

Ticket type

When a Zendesk ticket is created to match a task in another tool, you can determine which ticket type will be created by default.

Ticket numbers as prefixes

You can have Zendesk ticket numbers automatically added as a prefix to the title of a work item in another tool.

Public comments

You can sync public comments from Zendesk to other tools.

Limitations

We're constantly looking to improve our Zendesk integration to support the tool's growing list of features, fields, and use cases. Here are a few limitations you should be aware of:

  • Attachment streaming: This isn't currently supported.

  • Support views: Not supported when choosing your block of work.

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