Unsupported Features: Zendesk

Here's a breakdown of what Unito's Zendesk integration can't do yet — and a few other considerations.

In this article:

Need something this integration doesn't support yet? We can help you work around many of these limitations. Meet with us to find out how.

Attachments: This integration can sync attachments from Zendesk to other tools, but can't sync attachments to Zendesk.
Streamed attachments: You won't be able to stream attachments with this integration. Here's a bit more on the difference between streamed and linked attachments.
Description: This Zendesk field can only be synced in one direction, from Zendesk to another tool.
Description footer: Since Zendesk doesn't have a description footer field, many fields that can only be mapped to this field won't work properly with Zendesk. Some can be mapped in one direction to the first comment in a specific ticket.
Sync speed for larger workspaces: Due to limitations with Zendesk's API, Unito can only pull up 1,000 Zendesk tickets at a time. This can lead to slower sync speeds when syncing large batches of tickets.s
Reopening closed tickets: If your Zendesk organization permanently closes tickets after a certain amount of time, Unito can't reopen these tickets. This is a limitation with Zendesk's API.

Comments from other tools: Note that you won't be able to sync comments from other tools as public comments in Zendesk.
Edited comments: When you edit comments in Zendesk, these edits won't be synced over to other groups or other tools. That's because Unito only syncs new comments, not any edits to existing comments.