Connect ServiceNow to Unito using OAuth 2.0

This step-by-step guide will walk you through the process of setting up an OAuth client in ServiceNow and connecting your account to Unito.

In this article:

• Create an OAuth Client in ServiceNow
• Connect ServiceNow to Unito
• Additional Notes

OAuth 2.0 is a secure and convenient way to authorize Unito to access your ServiceNow data, particularly if you're using a service account. This step-by-step guide will walk you through the process, ensuring a smooth and secure connection.

Necessary roles: Please note that you must be a ServiceNow admin or have the security_admin role to complete these steps.

Create an OAuth Client in ServiceNow:

1. Navigate to Application Registry: In your ServiceNow instance, go to System OAuth > Application Registry.
2. Click Create New OAuth API endpoint for external clients
3. Click New to create an OAuth API endpoint for external clients
4. Configuration:
   • Name: Give your OAuth client a descriptive name (e.g., "Unito Integration").
   • Redirect URL: Enter the following URL: https://integrations-platform.unito.io/credentials/new/oauth2/callback/
   
5. Other Settings: Configure any additional settings based on your organization's security policies or specific requirements.

Connect ServiceNow to Unito:

1. Go to the Unito App and select +Create Flow.
2. Click Start Here and choose ServiceNow.
3. Select Connect with OAuth 2.0.

Enter Credentials

• Instance URL: Enter your ServiceNow instance URL (e.g., https://yourcompany.service-now.com).
• Client ID & Client Secret: Copy and paste the OAuth Client ID and Client Secret values from the OAuth client you created in ServiceNow.
  
• Authorize: Click Authorize and then Allow on the next screen to grant Unito access to your ServiceNow data.

Additional notes

When someone in your organization 

• Security: OAuth 2.0 is a secure authentication method that doesn't require you to share your ServiceNow credentials directly with Unito.
• Revoking Access: If you need to revoke Unito's access, you can do so at any time from the ServiceNow Application Registry.
• Troubleshooting: If you encounter any issues during the connection process, please refer to our ServiceNow connector overview or contact our support team if you can't find the answers you're looking for.