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      An Overview of Unito's Microsoft Outlook Integration: Contacts

      Looking to add Microsoft Outlook to your workflow? Here's what you can expect from our integration.

      Included in this article:

      Which Microsoft Outlook work items can sync with Unito?

      Unito's Microsoft Outlook integration supports two different work items: contacts and events.

      Each Unito flow can only sync one type of work item: either contacts or events. Any contacts or events synced by your flows will count as an item in sync. 

      Supported fields and other features for Outlook contacts

      Here are the fields you can currently sync with Outlook, whether they can be used in two-way flows, as well as whether you can use them in rules or not.

      Quick definitions:

        • One-Way: Changes to the Micrsoft Outlook contact field will appear in the other synced field but not vice versa.
        • Two-Way: Changes to either synced field will appear in the other.
        • Rules: This contact field can be used as a trigger in your rules to filter work items from syncing with Unito.

       

      Outlook Contact Fields One-Way? Two-Way?
      		 Rules?
      Business address - city ✔ ✔  
      Business address - country or region ✔ ✔  
      Business address - postal code ✔ ✔  
      Business address - state ✔ ✔  
      Business address - street ✔ ✔  
      Business phone ✔ ✔  
      Category ✔ ✔ ✔
      Company ✔ ✔  
      Department ✔ ✔  
      Email ✔ ✔  
      First name ✔ ✔  
      Home address - city ✔ ✔  
      Home address - country or region ✔ ✔  
      Home address - postal code ✔ ✔  
      Home address - state ✔ ✔  
      Home address - street ✔ ✔  
      Home phone ✔ ✔  
      Job title ✔ ✔  
      Last name ✔ ✔  
      Mobile phone ✔ ✔  
      Note ✔ ✔  
      Other address - city ✔ ✔  
      Other address - country or region ✔ ✔  
      Other address - postal code ✔ ✔  
      Other address - state ✔ ✔  
      Other address - street ✔ ✔  

      *The Category field is only supported when using Outlook's desktop app.

      Watch Unito's Outlook integration in action

      Limitations (and other things to keep in mind)

      Because this integration is still in beta, there are some limitations you need to know about.

      • Two-way flows: You can build two-way flows when syncing contacts to and from Outlook. When syncing other work items, however, you can only set up a one-way create two-way update flow.

      • Emails and phone numbers: If a contact has multiple email addresses, Unito will only sync the first one. The same goes for phone numbers.

      • Subtasks: This integration can't sync subtasks and similar sub-items from other tools with Outlook events, since Outlook events don't have a work item hierarchy.

      • Merging contacts: Because Outlook allows the creation of multiple contacts, you'll need to clean up your contact list with Outlook's merge feature before syncing it to other tools.

      • Unito's contact merging: This Unito feature keeps your Outlook contacts from getting duplicated as you sync them. Here's how it works.

      • Permissions: You need admin permissions in Outlook to sync contacts using Unito.

      • Plan type: If you're using Microsoft Outlook for Business, you need a license to use Microsoft 360 in order to use Unito. If you're a Personal user, you won't need a license.

      Got feedback? Submit a Unito feature request to let us know what you'd like to see in the next update to our Microsoft Outlook integration.