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      Unsupported Features: Outlook

      Here's a breakdown of what Unito's Outlook integration can't do yet — and a few other considerations.

      In this article:

      Unsupported features for Outlook contacts

      • Permissions: You must have admin permissions to sync Outlook contacts.
      • Flow direction: When syncing Outlook contacts with contacts from another tool, you can build two-way or one-way flows. When syncing Outlook contacts with any other type of work item, you can only build one-way flows from Outlook to the other tool.
      • Email: Unito can only sync the first email address in a contact
      • Phone number: Unito can only sync the first phone number in a contact.
      • Webhooks: Since the Outlook API doesn't support webhooks, it can take up to five minutes for changes to sync with this integration.

      Unsupported features for Outlook events

      • Subtasks: This integration can't sync subtasks and similar sub-items from other tools with Outlook events, since Outlook events don't have a work item hierarchy.
      • Start Date or End Date must be mapped: In order for your Unito flow to work properly, you’ll need to map one date field in your work item to either a Start or End Date in Outlook. For instance, if you’re syncing Outlook events with Trello cards, you might map the event’s End date with the Trello card’s Due Date.
      • Syncing all-day and multi-day events: You can sync both kinds of events using Unito. Reference the chart below to see how you can use Unito to create all-day and multi-day events.
      • Compatibility with other tools: Outlook events can't be synced with work items that don't have dates, such as Google contacts or Outlook contacts.
      • Compatibility with Slack: Currently, Unito can't sync Outlook events with Slack messages.
      • Webhooks: Since the Outlook API doesn't support webhooks, it can take up to five minutes for changes to sync with this integration.
      • Recurring events: These aren't currently supported by this integration. Only the first event will be synced.
      • Attachments: You can only sync attachments if they're a link, not an actual file uploaded to Outlook. If the file is in OneDrive, for example, then Unito can sync it as a link. If it's uploaded, it won't be synced.
      • Attendees: Event attendees can only be synced in one direction.
      • Location: Only the name of the location will be synced, not the address.
      • Deleting events: Since Unito doesn't delete work items, you'll need to manually delete any work items you sync your Outlook events with.
      • Read-only calendars: Unito can't sync Outlook events into a read-only calendar.
      • Historical events: Unito will only sync events over an 18-month period. Six months into the past and 12 months into the future.
      • Permissions: Unito needs Read and Write permissions to sync Outlook events.
      • Custom fields: Unito's integration doesn't currently support custom fields for Outlook events.