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      An Overview of Unito’s Zendesk Integration

      Connecting Zendesk with Unito? Here's what you can expect from this integration.

      In this article:

      What Unito syncs from Zendesk

      Unito syncs tickets from Zendesk workspaces by linking individual fields from these tickets to items in other tools (e.g., Trello cards, Jira issues, ServiceNow records).

      zendesk overview

      Supported fields for Zendesk tickets

      Unito supports x fields for Zendesk. Here's a list of these fields as well as supported sync directions and rules.

      Quick definitions:

      • One-way: Changes in this field can be synced to the tool it’s integrated with, but changes in the other tool can’t be synced back.
      • Two-way: Changes to this field will be synced to the tool it’s integrated with, and changes in the other tool will be synced back.
      • Rules: This field can be used to build rules.
      Zendesk Ticket Fields One-way Two-way Rules
      Assignee ✅ ✅ ✅
      Attachment** ✅    
      CC (copied user) ✅   ✅
      Checkbox* ✅ ✅  
      Comment ✅ ✅  
      Created at ✅   ✅
      Credit card number* ✅ ✅  
      Date* ✅ ✅  
      Decimal* ✅ ✅  
      Description ✅    
      Dropdown* ✅ ✅  
      Due date ✅ ✅  
      Group ✅    
      Link to ticket ✅ ✅  
      Multi-line* ✅ ✅  
      Multi-select* ✅ ✅  
      Numeric* ✅ ✅  
      Priority ✅ ✅ ✅
      Regex* ✅ ✅  
      Requester ✅ ✅  
      Status ✅ ✅  
      Subject ✅ ✅  
      Submitter ✅ ✅  
      Tag ✅ ✅  ✅
      Text* ✅ ✅  
      Ticket number ✅    
      Ticket type ✅    ✅
      Updated at ✅    

      *Custom field. Only available with some plans.

      **Attachments can only be synced out of Zendesk to other tools. You won't be able to sync attachments from other tools to Zendesk.

      Additional features

      Unito's Zendesk integration also supports the following features:

      • Ticket type: When a Zendesk ticket is created to match a task in another tool, you can determine which ticket type will be created by default.
      • Ticket numbers as prefixes: You can have Zendesk ticket numbers automatically added as a prefix to the title of a work item in another tool.
      • Public comments: You can sync public comments from Zendesk to other tools.

      Other documentation

      Need to know more about this integration? Check out our documentation on: