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      A Guide to Unito’s Zendesk Integration

      Looking to add Zendesk to your workflow? Here's what you can expect from our integration.

      Supported fields

      Here are the fields you can currently sync with our Zendesk integration, and whether they can be used in rules or not.

      Zendesk Trello fields

      NEW: You can now sync anyone in CC (copied users) as long as they're agents or admins.

      What counts as an item in sync?

      For Zendesk, Unito counts every synced ticket as an item in sync.

      Custom fields and other options

      Our Zendesk integration supports a number of custom fields and other customization options.

      Custom fields

      This integration supports the following custom fields: Date, Text, Dropdown, and Checkbox.

      Note: Custom fields can't be used in rules.

      Ticket type

      When a Zendesk ticket is created to match a task in another tool, you can determine which ticket type will be created by default.

      Ticket numbers as prefixes

      You can have Zendesk ticket numbers automatically added as a prefix to the title of a work item in another tool.

      Public comments

      You can sync public comments from Zendesk to other tools.

      Limitations

      We're constantly looking to improve our Zendesk integration to support the tool's growing list of features, fields, and use cases. Here are a few limitations you should be aware of:

      • Attachment streaming: This isn't currently supported.

      • Support views: Not supported when choosing your block of work.

      • Comments from other tools: Note that you won't be able to sync comments from other tools as public comments in Zendesk.

      Zendesk authorization

      Zendesk has recently changed the way their accounts connect to third-party tools. In order to ensure that your experience isn’t disrupted, you’ll need to reauthorize the accounts you’ve already connected with Unito.

      1. Make sure you’re logged into the Zendesk account you want to reauthorize or log out of Zendesk entirely.

      2. Visit the integrations page in Unito.

      3. Click Connect account for Zendesk and follow the steps you normally would when adding a new account

         

      4. Your account will be reauthorized, you can now continue building flows with Zendesk.

      Necessary permissions

      Confirm that your Zendesk account has admin privileges. We need this in order to search for certain endpoints and create webhooks.

      OAuth Scopes

      Zendesk Trello not fields