Looking to add Zendesk to your workflow? Here's what you can expect from our integration.
Here are the fields you can currently sync with our Zendesk integration, and whether they can be used in rules or not.
NEW: You can now sync anyone in CC (copied users) as long as they're agents or admins.
What counts as an item in sync?
For Zendesk, Unito counts every synced ticket as an item in sync.
Custom fields and other options
Our Zendesk integration supports a number of custom fields and other customization options.
This integration supports the following custom fields: Date, Text, Dropdown, and Checkbox.
Note: Custom fields can't be used in rules.
When a Zendesk ticket is created to match a task in another tool, you can determine which ticket type will be created by default.
Ticket numbers as prefixes
You can have Zendesk ticket numbers automatically added as a prefix to the title of a work item in another tool.
You can sync public comments from Zendesk to other tools.
We're constantly looking to improve our Zendesk integration to support the tool's growing list of features, fields, and use cases. Here are a few limitations you should be aware of:
Attachment streaming: This isn't currently supported.
Support views: Not supported when choosing your block of work.
- Comments from other tools: Note that you won't be able to sync comments from other tools as public comments in Zendesk.
Zendesk has recently changed the way their accounts connect to third-party tools. In order to ensure that your experience isn’t disrupted, you’ll need to reauthorize the accounts you’ve already connected with Unito.
Make sure you’re logged into the Zendesk account you want to reauthorize or log out of Zendesk entirely.
Visit the integrations page in Unito.
Click Connect account for Zendesk and follow the steps you normally would when adding a new account
Your account will be reauthorized, you can now continue building flows with Zendesk.
Confirm that your Zendesk account has admin privileges. We need this in order to search for certain endpoints and create webhooks.