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      Zendesk + GitHub Integration

      Learn the best use cases for a Zendesk-GitHub integration, what fields are synced between the two tools, and your customization options.

      With Unito, you can seamlessly collaborate with your IT and development teams who live in GitHub without them ever having to use Zendesk! Here's how these two tools come together with Unito.

      Here's a demo of our integration between Zendesk and Jira. The steps are virtually identical to Unito's integration between GitHub and Zendesk.

      What is synced?

      Note: after the initial sync, the Zendesk ticket description cannot be updated due to its read-only first comment nature. Any changes on the synced task description or fields of the description footer cannot be reflected in Zendesk.

      What isn't synced between Zendesk and GitHub?

      Customization options for Unito's Zendesk GitHub integration

      Here are all the available options for Zendesk and GitHub:

      Sync Zendesk public comments

      By default, only internal notes will sync but you do have the option to sync Zendesk public replies also.

      Filter by tag or label

      Unito will sync all tickets and issues by default, but you can customize your workflow by syncing just some of them with rules.

      Filter by ticket type

      You can filter which type of tickets you want to synced to GitHub from Zendesk by setting rules based on issue type.

      One-way flow with two-way updates

      You can choose to sync only from Zendesk to GitHub or GitHub to Zendesk by changing flow direction.

      Map your GitHub and Zendesk users

      You can now sync GitHub users to Zendesk agents and admins (collaborators) by linking assignees.

      Default type for new GitHub issues

      Unito lets you choose which issue type should be created in GitHub each time a new ticket is synced from Zendesk.

      Sync tickets/issues already closed

      Unito will automatically sync open tickets or issues. But here is how to also sync closed tickets and issues prior to the sync creation.

      Prefix Zendesk ticket title with GitHub issue number

      Unito doesn't sync the ticket number from Zendesk to GitHub by default but you can enable numbers syncing to task titles in your sync settings under the more options tab.

      Sync Zendesk public comments

      By default, only internal notes will sync but you do have the option to sync Zendesk public replies also.