Unsupported Features: ServiceNow (Powered by Advanced Sync)

In this article:

Need something this integration doesn’t support yet? We can help you work around many of these limitations. Meet with us to find out how.

Simple hierarcies: Parent-child sync between records of the same type (for example, a parent incident and its child incidents) isn't currently supported. Mixed hierarchies between different record types — like Incident → Incident Task — are supported.
Rich text in comments: Not currently supported by this integration.

Unito’s ServiceNow integration supports both public and private comments. When syncing comments, consider the following:

You can create a rule to determine whether public or private comments get synced to other tools.
Comments synced from other tools to ServiceNow become work notes by default. To sync them as public comments instead, configure a rule in your flow that sets the Public field to true on the ServiceNow side.
To sync only public comments from ServiceNow to another tool, add a default value on the Rules page that filters comments where Public is true. To sync only work notes (private comments) outbound, do the inverse — filter where Public is false.

You need full access to the ServiceNow tables you want to sync.

Here’s a breakdown of what Unito’s Advanced Sync integration for Servicenow can’t do yet.