Unsupported Features: Jira Cloud (Powered by Advanced Sync)
Here’s a breakdown of what Unito’s Advanced Sync integration for Jira Cloud can’t do yet and a few other considerations.
In this article:
- Unsupported Jira Cloud fields
- Other Jira Cloud limitations
- Other Jira Cloud considerations
Need something this integration doesn’t support yet? We can help you work around many of these limitations. Meet with us to find out how.
Unsupported Jira Cloud fields
- Description footer: This field isn’t currently supported by this integration.
- Checkbox custom field: This field isn’t currently supported by this integration.
- Custom fields: The below custom fields aren’t supported.
-
- Grouppicker
- Multiuserpicker
- Labels
- Version
- Multiversion
- Multigrouppicker
- Cascadingselect
- Sd-customer-organizations
- Jpo-custom-field-parent
- Jwm-category
Other Jira Cloud limitations
- @ mentions in comments: These aren't supported.
- Creating Jira projects from Unito: This isn't currently supported.
- Sprints: Unito can only sync Jira sprints that meet the three following requirements: they have to be active, they have to be associated with a board, and that board has to be associated with a project.
- Permissions: You need administrator permissions to connect your Jira account to Unito. Once the account is connected, you only need project-level admin permissions to create a flow. You can learn more about required Jira permissions here.
- Syncing subtasks as parent tasks: This isn't currently supported. Subtasks can only be synced with subasks in other tools.
- Attachment links from other tools: This isn't currently supported by this integration.
Other Jira Cloud considerations
Dependencies and mandatory fields
If your Jira issues have mandatory fields, they may not sync over properly to other tools, or be created at all. To achieve smooth functionality, we recommend that you avoid mandatory fields and dependencies in your Jira projects. This includes linked issues, which aren't supported by this integration.
Edited comments
When you edit comments in Jira, these edits won't be synced over to other projects or other tools. That's because Unito only syncs new comments, not any edits to existing comments.
Jira URL
If the Jira URL contains ‘.atlassian.net’ it means that it’s considered “Cloud”. If it doesn’t have it, then it’ll be considered as “Server”.