How to Sync Work Notes or Public Comments in ServiceNow

Here's how you can sync these important fields from ServiceNow with Unito.

In order to sync comments or work notes to other tools, you'll need someone with the security_admin role to create a u_journal_entry_user role for your table(s).

• Go to System Definition -> Tables
• Find the Journal Entry table
• Then, click Controls tab
• Check Create access controls as pictured below:

That user must then assign a u_journal_entry_user role to each user who will build flows with Unito. 

• Go to Users and Groups -> Users
• Find the name of the user you want to assign this role.
• Scroll down to the Roles tab and click Edit.
• Then, find u_journal_entry_user in the collection, add it to the user's roles list and hit save.

Comments and work notes

Unito can sync private work notes as well as comments to and from ServiceNow records: