ServiceNow + Jira Integration

Learn what you can sync between ServiceNow and Jira, and familiarize yourself with Unito’s additional customization options.

In this article:

• What does Unito sync between ServiceNow and Jira?
• How to build a ServiceNow Jira flow
• Customization options for Jira and ServiceNow

Supported fields for ServiceNow and Jira

Here are just some of the fields you can sync between ServiceNow and Jira with Unito. Since every ServiceNow instance is unique and there are dozens of possible fields, we've only listed out a few. Here is a more in-depth list of syncable ServiceNow fields.

Customization options for Jira and ServiceNow integrations

Here are several additional options for ServiceNow and Jira:

• Syncing attachments: You can send attachments from Jira to ServiceNow, but we're still working on sending attachments from ServiceNow to other tools! Simply add "attachments" in your mappings and send them to an appropriate location in your record. In our demo, we added the attachment to the description footer:

• Filter by tag or label: Unito will sync all tickets and issues by default, but you can customize your workflow by syncing just some of them with rules.
• Filter by ticket type: You can filter which type of items you want to synced between Jira and ServiceNow by setting rules based on issue type.
• Default type for new Jira issues: Unito lets you choose which issue type should be created in Jira each time a new incident is synced from ServiceNow.
• Prefix ServiceNow record with Jira issue number: Unito doesn't sync the ticket numbe by default but you can enable numbers syncing to task titles in your sync settings under the more options tab.