Limitations of Unito's Pipedrive Integration

Here's a breakdown of what Unito's Pipedrive integration can't do yet — and a few other considerations.

Unito's Pipedrive integration is designed to get crucial data out and into other tools. You've seen what Unito can do for Pipedrive users, so this article will cover what it can't do — yet.

  • Syncing multiple email addresses: If a contact has multiple email addresses assigned to it, Unito will only sync the first — or primary — email address.

  • Syncing multiple phone numbers: Same thing here. Unito will only sync the first phone number for each contact.

  • Mapping the organization field: Currently, you can only map this field to the Description Footer field in other tools.

  • Contact merging: This Unito feature keeps your Mailchimp contacts from getting duplicated as you sync them. Here's how it works.

  • Two-way flows: Currently, you can only sync contacts from Pipedrive to other tools. That means you couldn't use Unito to create new contacts when a work item is created in another tool, for example. Note that you can still keep all information updated in both tools; you just can't automate contact creation with Unito.

  • Counting active users: We don't count active users for this tool. That means your pricing plan will be based on the active users in the tool you sync your contacts to.

  • Marketing status: Pipedrive's marketing status field tells you if a contact has agreed to receive marketing communications from you. This status is part of Pipedrive's Campaigns feature, which is currently in closed beta. Be aware that once a contact's marketing status is set to unsubscribed or bounced, it can no longer be edited. You'll get a notification in the Unito app when this is the case. To ensure that your Unito flow syncs the marketing status field, every option has to be properly mapped
  • Live sync: This integration doesn't currently support live syncing, meaning you'll have to wait about 5 minutes to see Unito sync changes between Pipedrive and other tools.

Got feedback? Submit a Unito feature request to let us know what you'd like to see in the next update to our Pipedrive integration.