Troubleshooting Your Jira Integration

Limitations of Unito's Jira Service Management Integration

Here's a breakdown of what Unito's integration for this tool can't do yet — and a few other considerations.

Unito's Jira Service Management integration is designed to get crucial data out of your projects and into other tools. You've seen what Unito can do for Jira Service Management users, so this article will cover what it can't do — yet.

What this article covers:

Unsupported fields

  • Multi-line text fields
  • Checkboxes
  • Time-tracking
  • Story point estimate
  • Voted
  • Internal comments

Mapping limitations

  • Mapping Reporter to other assignee fields: Not supported currently.
  • Fix version: Currently, this can only be mapped to Text custom fields, not dropdowns or lists.

Other considerations

  • Administrator permissions: You need administrator permissions to connect your Jira Service Management account to Unito. Once the account is connected, you only need project-level admin permissions to create a flow.
  • Sprints in next-gen projects: Not currently supported.
  • Edited comments: When you edit comments in Jira Service Management, these edits won't be synced over to other projects or other tools. That's because Unito only syncs new comments, not any edits to existing comments.

Got feedback? Submit a Unito feature request to let us know what you'd like to see in the next update to our Jira Service Management integration.