As much as all companies strive to achieve flawless, perfectly functional software, sometimes bugs and errors are unavoidable. Luckily, pretty much any bug you'll run into with Unito has a fix, or a way around it. This page is a list of the most common bugs Unito users face, and how to solve them.
"Resource not found"
A common error code when using Trello power ups, and not severe. If you're encountering this issue while using the Mirror or Board Sync Power-Ups in Trello, try using the Unito App instead to complete your action. If you're using the app and experience this issue, wait 5-10 minutes and refresh your page.
"Please try again"
A really common transient error with a really easy fix. Just refresh your page and wait for it to resolve on its own. This usually won't require support intervention.
"The sync does not exist"
This should resolve itself after clearing your browser's cache and then refreshing your page. The methods for clearing cache is different on each browser, but here are instructions on how to do so for the most popular browsers:
"Rate limit reached for the user"
This error code means the volume of requests to the tool you're working with is too high. It's not a serious error, and simply waiting a minute or two before syncing again usually fixes this. If you're constantly experiencing this over the course of a day or two, contact us and we'll look into it.
"Invalid authentication credentials"
This error message is either a small bug in the system, or a notification that one or more of your connectors is disconnected. First, try reloading the page, then logging out and back in. If that doesn't resolve it, go to the connectors page and search through your connectors for one with an exclamation point ("!") on it, and then click it and press 'reconnect'. That should work, but if for some reason it doesn't please contact us.
"Error in a connector"
Sometimes this error message is just a small glitch in the system that a page refresh could fix, so try that first. Often though, it means that there's a problem with one of your tools that you're connecting with. If it doesn't resolve itself, please contact us!
"These projects are already synced together by Unito"
This message appears when attempting to create an exact duplicate of a sync that you've already made. This is not possible, and in general, everything should be handled in just 1 sync without making copies. If you're running into issues building your syncs, please contact us and we'll help set you up!
"You don't have access to this sync"
This message occurs when someone else set a sync up that you're trying to access or edit, and that you do not have access to their connector. Most commonly, it happens when people in the same workspace try to access syncs that they do not have the proper connectors to access.
This is working by design, but the best way to avoid this error is to create a bot user for your workspace that has access to all connectors.
"Something went wrong......"
Just a tiny bug! Often related to the "Please try again" error message. Refresh your page and this should disappear.
"You can't remove this connector as you are logged into Unito with it"
If for whatever reason you're attempting to clear all your connectors, this is the error message you'll get on your last one. Unito logins are done through tools, so clearing out all your connectors would functionally log you out, which wouldn't make any sense, so we've added a way to stop that with this error message. It's working as intended, but if you're having issues with your account or connectors, you can always contact us.
"You cannot log into Unito with a shared connector"
This one is a bit tricky to explain, but if you're using a bot user in your work space and have logged into the Unito app using your own credentials and the credentials of a bot user, then there's a chance that you'll receive this error code. In general, you should never log into the Unito app with your bot user's credentials.
If you are receiving this error message, please contact us.