This is the central hub for all common issues you might encounter when using Mirror. Please contact us directly if you don't find an answer to your specific use case!
What to do when Mirror does not work
In order for the power-up to work, we need to store some information inside the Power Up so it can communicate with our servers and make the magic happen. There is a hidden button that will give your Power Up a fresh start and help resolve any issues you might be facing. When clicking this button, nothing will happen visually, but a lot will happen internally. This will clear the data that we store in the Power Up and give the it a fresh start. A fresh start means that you will need to authorize the Power Up again so it can save the up-to-date data.
This button will be available only to the sync account once logged in. If you are the sync account and you are stuck in an authorize loop, meaning that the Power Up keeps asking you to authorize it, disabling the Power Up and enabling it again should have the same impact of clearing the Power Up internal data.
Using Mirror with the Trello desktop app
For now, Mirror is not compatible with the desktop app when it comes to authorizing and creating mirrors. This can all be easily accomplished through the web app. Once you're authorized and you have set up mirrors on the Trello website, updating the cards on the desktop app will work perfectly; it just requires prior setup online first.
I can’t find the board that I would like to Mirror to
Mirror will only give you a list of boards available within your Trello team. If the board is within your team and you still can’t see it, make sure that the sync account is a member of that board.
Card isn’t syncing
A common reason for this is due to a sync already existing between the two boards that was created with Board Sync. For now, it’s not possible to mirror cards between boards that are already syncing with Board Sync.
Another reason could be that the mirrored card was deleted. If you delete a mirrored card and then try and re-mirror the same card, we will not re-sync the card. This is part of our deletion policy, basically we assume that any deletion is a mistake, so we will never recreate the card due to this.
Still having issues? Reach out to the team here!