The Basics

What is Unito?

Unito is a technology that syncs your favorite work management tools, letting your teams collaborate seamlessly, regardless of the tools they use.

After an initial setup, Unito is totally invisible in your day-to-day work. You keep working on the tool you like most and we make sure everything is synced automatically to and from your tool.

What exactly does Unito do?

From the Unito App, you connect your favorite tools and create a Sync for each pair of projects (and/or repositories) you want to keep synchronized.

Once a Sync is created, Unito will perform a first synchronization, which will replicate existing tasks from one tool to the other, and vice-versa.
Note: if you have a lot of existing tasks/issues, it may take multiple passes for the first sync to complete.

Unito will then maintain the projects in sync, applying changes made from one side to the other. This includes:

• Closing tasks/issues
• Updating the title or description
• Assigning people
• Adding tags or labels
• Attaching files
• Making appropriate comments
  (actually we'll sync the inappropriate ones too, so be careful...)

Depending on the work management tools it will also sync :

• Status and workflows
• Priorities and importance
• Custom fields
• Sub-tasks

A Sync only takes a couple of minutes to set up: you add a connector for each of your tools, and choose the projects you want to sync. Everything will then run automatically, in the background.
Unito offers a bunch of additional settings that lets you customize it to your specific workflows:

• Add filters to include or exclude tasks/issues.
• Synchronize in only one direction.
• Prefix tasks with GitHub/Jiraissue numbers.
• Synchronize pull-requests.
• Synchronize Epics and Sprints

How do I access Unito?

Accessing Unito is pretty straightforward; for new setups, choose your tools directly from https://unito.io and we'll walk you through the 2-minute process. Once setup, access the app directly at https://app.unito.io.

How do I navigate the Unito interface?

1. The Dashboard has a list of all the Syncs you created. You can:
• Click on the text of each sync to edit them.
• Manually trigger a synchronization instead of waiting several minutes.
• Toggle manual syncing on/off.
• Click the three dots to the right of a sync to edit or delete it.
2. Click on "Add Syncs" to setup new synchronizations between your projects.
3. Click on your Connectors tab, which houses your connectors from the different tools you use, making it easy for you to add or remove some.
4. Access your Billing, Workspace, and Pricing pages by clicking on your avatar on the top right of the page and selecting one of those options.
5. Finally, the support chat that lets you talk with us anytime. We'll make sure to answer you as soon as possible!

How do I get help from a human?

Not a Unito user already?

Just send us an email at support@unito.io, you'll get an answer in the next 24h, we promise!

Already using Unito?

Just use the chat in the bottom-right corner of the Unito App (and yes, you can send us emojis):

Unito works pretty much automatically, but behind the rows of monkeys there are indeed real humans. We're called Jordan, Hannah, Abigail, Nnamdi, Ryan, April, Jeremy, Nilovna, Louis, and now more than can be reasonably named here.

We'll get back to you right away, and get those monkeys back in line!