The ability to customize your workflow depends on the tool you want to sync. Some tools allow for very complex workflows to best fit your team (e.g. Wrike custom workflows and JIRA workflows). Other tools have workflows as simple as Open/Close or Incomplete/Complete (e.g. Github and Asana).
Status mapping for your sync can be easily customized to your exact needs. You can do so directly from the Unito console. Simply edit your sync, choose the FIELDS tab under the SETTINGS menu, and click on the cog on the right of STATUS to explore the workflow mappings. This is an example of what you may see:
In this example with an Asana-Trello Sync, the Lists in the Trello board are on the right, and the sections in the Asana project are on the Left. As you can see by the arrows here, each section is being mapped directly to the section across from it. There's one exception, though: The 'no section' section underneath the "Backlog" on the Asana side.
In our workflow mapping section, you can assign several different statuses into "Status Groups". In these groups, all of the statuses will map to the topmost status of the opposing group. In the above example, both "Backlog" and "No Section" will map to Trello's "Backlog" list, and Trello's "Backlog" list will map over to Asana's "Backlog" section. Note that it will never go into the "No Section" section, because "No section" isn't the topmost status in the group.
You can use this functionality to map complicated workflows over into simple ones. If you look at this video of ours, you can see how to map a complicated team workflow into a simple work wall for executives.
Manipulating Status Mappings
There are several things you can do to change how your statuses are mapped. First, to map a new status under an already existing group, just hover your mouse over the group, and you'll be able to select any unmapped statuses. If you want to break a link, simply click the little 'broken link' icon that appears when you hover over the status. If you want to make a status into default for the list, click the little '^' symbol that appears when you hover over a status.
Finally, if you'd like to map a new status pair together, just click on the blue box that appears when you have two unmapped statuses (see below), and you'll be able to start new groups.
A note on Single Custom Workflow Support in Wrike
Please note that you can only map a single Wrike workflow. This means that states on Wrike tasks that are in another unmapped workflow will not sync. You can map the Default workflow automatically, but we recommend you setup a Custom Workflow in Wrike to closely match the JIRA workflow.