When syncing your favorite tools, it is important that all user accounts are accurately mapped together across both platforms so that you have proper assignee synchronization.
This way, for example, if you assign a task to a user in a tool, you'll be sure that it will be assigned to the same user in the synced tool.
The good news is that Unito automatically maps your users based on their email addresses. So if your users are using the same email address on both tools, their accounts will be mapped automatically by Unito.
It may be possible that some users are not using the same email address on both platforms, or that you simply want to make modifications to your user mappings on your own terms. In that case, there is a settings feature that allows you to see & update your user mapping configurations. Here is how it works:
On the Unito console, go to your sync settings by choosing the EDIT option:
Under the settings menu, select the "Map Fields" tab, and click the "Map Users" sub-tab:
You can find all of your unmapped users on top and users that are already mapped just below.
We've added search fields to help you quickly find a user from your organization.
Mapping a user then becomes very easy. Under "Unmapped Users", find the user you want to map on the left side, and search for its equivalent on the right side. Let's say for example that I want to map Marc:
Unmapping a user is even simpler, you just have to click on the double-arrow between two user accounts and click on the red button. The unmap user will then appear in the "Unmapped Users" section. You can repeat this as many times as needed and configure your user mappings as you see fit.
Once you are done, make sure you click on SAVE & SYNC in order for the new user mapping settings to take effect.
Why aren't all my users listed?
Read up on why not all your users are listed.