If you log into your account, as normal, but get an error message stating that "you cannot log in with a shared account", don't fear! This article explains what that error message means, and how you can solve it.
What is a Shared Account Error?
A Shared Account error is when your account is accidentally associated with two different organizations. That can happen if you accidentally login to Unito with a tool that you haven't logged in with, for example, and then you add your old account to it. That account is now associated with two different Unito organizations, and that means that we can't log you in, because we don't know which one you're trying to get to.
How do you fix it?
The fix for this problem is simple! If you know what happened, and you explicitly added your old account to a new organization, you can log into the new organization with the other account that created it, and delete your old account from it. This can be done by clicking on the little icon next to the 'add account' button. If you can do this, your old account will stop being associated with the new organization, and so you'll be able to login with it once again. If you want to associate your old account into another organization properly, you can go to the 'organization' tab in the new organization, and under 'people', you can invite your old account from there.
If you don't know what happened, and you can't recall adding your account to different organizations, go ahead and contact firstname.lastname@example.org (or just open up a chat with us in the bottom right of this page!). Tell us the email associated with your account, and we can have our engineers investigate and help to sort out your accounts!