An Overview of Unito's Freshservice Integration

Connecting Freshservice with Unito? Here’s what you can expect from this integration.

In this article:

• What Unito syncs from Freshservice
• Supported fields for Freshservice service requests
• Additional features
• Other documentation

What Unito syncs from Freshservice

Unito syncs service requests from Freshservice [block of work] by linking individual fields from these service requests to items in other tools (e.g., Trello cards, Jira issues, ServiceNow records).

Supported fields for Freshservice service requests

Unito supports over 100 fields for Freshservice, across the following types:

• String
• Date
• Number
• Checkbox
• Enums

Additional features

Unito's Freshservice integration also supports the following features:

• Conversations: Both public and private conversations are supported.
• Rich text: Unito supports rich text in both descriptions and comments.
• Attachments: Attachments can be synced from Freshservice to other tools.
• Reference fields: Unito supports fields that point to related entities, such as agent groups, requested items, or workspaces.

Other documentation

Need to know more about this integration? Check out our documentation on:

• Unsupported features for Freshservice