We've launched an evolution of our product, so some of the terminology and guidance in this article might be a bit out of date, and we're working hard to update it. You can learn more about our new workflow offering here, brush up on the new terminology here, and find out how to build your first workflow here.
As much as all companies strive to achieve flawless, perfectly functional software, sometimes bugs and errors are unavoidable. Luckily, pretty much any error message you run into while using Unito represents an issue that can be solved. Here are the most common and how to solve what's causing them.
Error messages covered in this article:
- Resource not found
- Please try again
- The sync does not exist
- Rate limit reached for the user
- Invalid authentication credentials
- Error in a connector
- These projects are already synced together by Unito
- You don't have access to this sync
- Something went wrong...
- You can't remove this connector as you are logged into Unito with it
- You can't remove this connector because it's in use
- You cannot log into Unito with a shared connector
- Syncs appear as 'Inaccessible' in the Unito app
- This function is not supported by this tool
Resource not found
This is a common error code when using Trello power ups. If you're encountering this issue while using the Mirror or Board Sync Power-Ups in Trello, try using the Unito App instead to complete your action. If you're using the app and experience this issue, wait 5-10 minutes and refresh your page.
Please try again
A really common transient error with a really easy fix. Just refresh your page and wait for it to resolve on its own. This usually won't require support intervention.
The sync does not exist
This should resolve itself after clearing your browser's cache and then refreshing your page. The methods for clearing cache is different on each browser, but here are instructions on how to do so for the most popular browsers:
Rate limit reached for the user
This error code means the volume of requests to the tool you're working with is too high. It's not a serious error, and simply waiting a minute or two before syncing again usually fixes this. If you're constantly experiencing this over the course of a day or two, contact us and we'll look into it.
This is usually just a hiccup and a simple page refresh should fix it, but it could also be a symptom of your connector not having permission to access something they need. If this error pops up once, ignore it. If it appears repeatedly, reach out to us for support.
Invalid authentication credentials
This error message is either a small bug in the system, or a notification that one or more of your connectors is disconnected. First, try reloading the page. Then log out and log back in. If that doesn't resolve it, go to the connectors page and search through your connectors for one with an exclamation point on it, and then click it and press 'reconnect'. That should work. If it doesn't, please contact us.
Error in a connector
Sometimes this error message is just a small glitch in the system that a page refresh could fix, so try that first. Often though, it means that there's a problem with one of your tools that you're connecting with. If it doesn't resolve itself, please contact us!
These projects are already synced together by Unito
This message appears when attempting to create an exact duplicate of a sync that you've already made. This is not possible, and in general, everything should be handled in just 1 sync without making copies. If you're running into issues building your syncs, please contact us and we'll help set you up!
You don't have access to this sync
This message occurs when someone else set a sync up that you're trying to access or edit, and that you do not have access to their connector. Most commonly, it happens when people in the same workspace try to access syncs that they do not have the proper connectors to access.
This is working by design, but the best way to avoid this error is to create a bot user for your workspace that has access to all connectors.
Something went wrong...
Just a tiny bug! Often related to the "Please try again" error message. Refresh your page and this should disappear.
You can't remove this connector as you are logged into Unito with it
If for whatever reason you're attempting to clear all your connectors, this is the error message you'll get on your last one. Unito logins are done through tools, so clearing out all your connectors would functionally log you out, which wouldn't make any sense, so we've added a way to stop that with this error message. It's working as intended, but if you're having issues with your account or connectors, you can always contact us.
You can't remove this connector because it's in use
Similar error code to the one above. If one of your syncs is currently using a connector to make changes, you will be unable to remove it. You can fix this by editing your sync and changing the connector on the 'Choose projects' page of your syncs. If you only have 1 connector for that tool, you can add a new one in the Connectors tab.
You cannot log into Unito with a shared connector
If you're using a bot user in your work space and have logged into the Unito app using your own credentials and the credentials of a bot user, then there's a chance that you'll receive this error code. In general, you should never log into the Unito app with your bot user's credentials.
If you are receiving this error message, please contact us.
Syncs appear as 'Inaccessible' in the Unito app
Some users have occasionally found their syncs marked as “Inaccessible” in the Unito app. While in this state, syncs will not work. This tends to be more common with Jira than with other tools due to Jira’s extensive permission settings.
Having syncs marked as "Inaccessible" almost always means there is an issue with one or more of your connectors. For example, if one of your synced projects gets deleted, the sync it was a part of will be labelled as Inaccessible. If your administrators changed your permissions on the project you are a part of, it will also be marked as inaccessible.
Sometimes, though, it could happen for no apparent reason at all, and could be attributed to a bug in the link between your connector and Unito. To fix this, go to the connectors page and search through your connectors for one with an exclamation point on it, and then click it and press 'reconnect'. If none of your connectors have an exclamation point on them, try disconnecting and reconnecting them anyway.
Like with anything else, if this doesn't fix your issue, please contact us.
This function is not supported by this tool
This error message first started appearing in 07/19. We're still investigating what's causing this, so if you run into this error code, please contact us.
Got other questions? Consult our FAQ.
Check our troubleshooting guide to resolve common issues.
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