What this article covers:
The best use case for an Zendesk-Basecamp integration
What is synced between Zendesk and Basecamp
What is not synced
Zendesk-Basecamp sync customization options
Use Zendesk and Basecamp together to improve your team's efficiency. Whether you need more information to get your sync set up or you're just checking us out, this guide will show what we sync, how to get started, and how to solve common problems.
Best use case
What is synced?
Note: after the initial sync, the Zendesk ticket description cannot be updated due to its read-only first comment nature. Any changes on the synced task description or fields of the description footer cannot be reflected in Zendesk.
A field you'd like to sync is not listed? Contact us, we may already support it through a manual configuration.
What is not synced?
A feature you'd really like? Contact us, we prioritize based on user requests.
Here are all the available options for Zendesk and Basecamp:
Sync Zendesk public comments
By default, only internal notes will sync but you do have the option to sync the public replies also. Here's how it works.
Filter by tag or label
Unito will sync all tickets and todos by default but you can customize your workflow by syncing just some of them (complete guide).
Filter by ticket type
You can filter which type of tickets you want to be synced to Basecamp (complete guide).
You can choose to sync only from Zendesk to Basecamp or Basecamp to Zendesk. Here is how it works.
Map your Basecamp and Zendesk users
Sync tickets/todos already closed
Unito will automatically sync open tickets or todos. But here is how to also sync closed tickets and todos prior to the sync creation.