What this article covers:

  • Best use cases for an Zendesk-Asana integration
  • What is synced between Zendesk and Asana
  • What is not synced
  • Zendesk-Asana sync customization options

Use Zendesk and Asana together to improve your team's efficiency. Whether you need more information to get your sync set up or you're just checking us out, this guide will show you what we sync, how to get started, and how to solve common problems.

Best use case

What is synced?

Note: after the initial sync, the Zendesk ticket description cannot be updated due to its read-only first comment nature. Any changes on the synced task description or fields of the description footer cannot be reflected in Zendesk.

A field you would like to sync is not listed? Contact us, we may already support it through a manual configuration.

What is not synced?

A feature you would really like? Contact us, we prioritize based on user requests.

Customization options

Here are all the available options for Zendesk and Asana:

Sync Zendesk public comments

By default, only internal notes will sync but you do have the option to sync the public replies also. Here's how it works.

Filter by tag or assignee

Unito will sync all tickets and tasks by default but you can customize your workflow by syncing just some of them (complete guide).

Filter by ticket type

You can filter which type of tickets you want to be synced to Asana (complete guide).

One-way sync

You can choose to sync only from Zendesk to Asana or Asana to Zendesk. Here is how it works.

Map your Asana and Zendesk users

Here is a complete article on how to sync teammates.

Map Zendesk fields to Asana custom fields

Map fields like Priority to a custom field in Asana. Here’s how.

Sync tickets/tasks already closed

Unito will automatically sync open tickets or tasks. But here is how to also sync closed tickets and tasks prior to the sync creation.

Prefix task title with Zendesk ticket number

Unito doesn't sync the ticket number to Asana by default but you can enable that in your sync settings under the more options tab. Here is how to do it.

What's next?

Learn how to sync Zendesk with GitHub.
Learn how to sync Asana with Trello.
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